Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latonya Flowers

Kansas City,CT

Summary

Dynamic Assistant Pit Manager at Hollywood Casino at Kansas Speedway, skilled in performance evaluation and financial reporting. Successfully enhanced customer engagement strategies, leading to increased patronage. Proven ability to ensure game integrity and compliance while fostering teamwork and motivating staff for optimal service delivery.

Overview

13
13
years of professional experience

Work History

Assistant Pit Manager

Hollywood Casino at Kansas Speedway
01.2012 - Current
  • Implemented effective performance evaluations for staff members, providing constructive feedback and opportunities for growth.
  • Assisted in developing strategies for attracting new customers, increasing overall casino patronage rates.
  • Optimized staffing levels during peak hours, adjusting as needed to maintain exceptional customer service standards.
  • Ensured game integrity, closely monitoring gameplay to detect potential cheating or irregularities.
  • Managed daily financial transactions with accuracy, ensuring proper accounting practices were followed at all times.
  • Coordinated staff schedules, rotations and breaks.
  • Monitored gaming operations continuously to check on dealers and players.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Identified and removed players suspected of cheating in cards or other games.

Education

Eastside Senior High School
East St. Louis, Illinois

Skills

  • Performance evaluation and feedback
  • Strong decision-making
  • Financial reporting and analysis
  • Employee training and development
  • Table games supervision
  • Gaming regulation compliance
  • Cash-handling procedures
  • Teamwork
  • Customer service
  • Teamwork and collaboration
  • Team leadership and motivation

Timeline

Assistant Pit Manager

Hollywood Casino at Kansas Speedway
01.2012 - Current

Eastside Senior High School

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