Michael Rhee
Burtonsville
Summary
Dynamic Pit Manager with extensive experience at Live Casino Of Maryland, excelling in performance evaluation and employee training. Proven track record in implementing process improvements that enhanced operational efficiency and guest satisfaction. Skilled in financial reporting and analysis, with a strong focus on fostering a positive gaming environment and driving revenue growth.
Overview
17
17
years of professional experience
Work History
Pit Manager
Live Casino Of Maryland
Hanover, MD
12.2012 - 01.2026
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Led team training sessions to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Managed conflict resolution among staff and players, fostering a positive gaming environment.
Pit Manager
Presque Isle Downs
Erie, PA
06.2009 - 12.2012
- Coordinated schedules to optimize staffing levels during peak gaming hours.
- Analyzed player feedback to identify areas for service enhancement and guest satisfaction.
- Developed performance metrics to evaluate team effectiveness and operational success.
- Collaborated with management on strategic initiatives for revenue growth and customer retention.
Education
High School Diploma -
Independence High School
Elko, NV06-1991
Skills
- Performance evaluation and feedback
- Strong decision-making
- Financial reporting and analysis
- Employee training and development
- Core Games Baccarat, Roulette, Blackjack, Pai Gow, Carnival Games
- Knowledge with Oasis, Bravo, New Wave, Casino Soft, IGT, Virtual Limits
Timeline
Pit Manager
Live Casino Of Maryland
12.2012 - 01.2026
Pit Manager
Presque Isle Downs
06.2009 - 12.2012
High School Diploma -
Independence High School