Summary
Overview
Work History
Education
Skills
Honors Awards
Timeline
Generic

Mark Salo

Indian Trail,NC

Summary

Results-oriented and highly skilled IT executive with 26 years of experience in comprehensive management, Cloud technologies, infrastructure, and customer-focused roles. Proven track record of leading multinational organizations, driving strategic vision, and achieving measurable business results. Specialized in Agile and Waterfall methodologies.

Overview

25
25
years of professional experience

Work History

Director, Technical Support

Majesco
06.2023 - Current
  • Led a team ensuring proper customer support, reduced ticket inflow, and backlog
  • Collaborated with global infrastructure for SaaS environments maintenance
  • Conducted customer meetings to understand and address software needs.

Director - Technology Operations

Fiserv
01.2021 - 12.2021
  • Accountable for daily operations of Commercial Center software
  • Managed customer support, infrastructure services, and client conversions
  • Defined processes for timely incident resolution and product enhancements.

Director – IT Technology Operations

Ally Bank
11.2018 - 08.2020
  • Provided leadership for steady-state activities and infrastructure improvements
  • Led planning for virtualization and cloud migration, ensuring business continuity
  • Presented plans to the executive team, established KPIs for project success.

VP, Director Mainframe Automation

BNY Mellon
08.2017 - 11.2018
  • Managed IT analysts for system automation, achieving 24x7 support
  • Successfully led a $135 million-dollar datacenter consolidation project
  • Developed scripting for system automation and ensured disaster recovery.

Lead Manager Application Services, Information Technology Manager II

12.2013 - 08.2017
  • Managed a team supporting over 240 applications, adhering to strict timelines
  • Oversaw incident management, problem management, and change management
  • Led Emergency Operation Center communications during unforeseen interruptions.

Principal Support Engineer

CA Technologies
08.1998 - 12.2013
  • Provided peer training on product lines and advanced support for complex issues
  • Enhanced customer experience and contributed to product quality improvement
  • Demonstrated expertise in CISCO networking, Microsoft technologies, and more.

Education

Associates Degree - Management of Information Systems

International Academy of Design and Technology
08.1998

Skills

  • Operations Management
  • Business Development
  • Contract and Vendor Management
  • Legal and Regulatory Compliance
  • Organizational Development
  • People Management

Honors Awards

  • MVP for Mainframe Support Organization (3rd and 4th Quarter)
  • Best In Class Support for CA Technical Support Organization
  • Best of Class for Production Stability and Service Improvement for BNY Mellon

Timeline

Director, Technical Support

Majesco
06.2023 - Current

Director - Technology Operations

Fiserv
01.2021 - 12.2021

Director – IT Technology Operations

Ally Bank
11.2018 - 08.2020

VP, Director Mainframe Automation

BNY Mellon
08.2017 - 11.2018

Lead Manager Application Services, Information Technology Manager II

12.2013 - 08.2017

Principal Support Engineer

CA Technologies
08.1998 - 12.2013

Associates Degree - Management of Information Systems

International Academy of Design and Technology

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Mark Salo