Mark Sampson
Veteran
Davenport,FL
Summary
Expert retail sales professional offering 25 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Proficient sales manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in listening to the needs of consumers.
Overview
25
25
years of professional experience
Work History
Liberty Baptist Church
Volunteer Work
01.2006 - 02.2021
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Sales Manager
Import Auto
01.2001 - 02.2003
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Closer/Finance Assistant
Fullerton Dodge
Fullerton, CA
01.1998 - 03.2001
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Kirks Liquor Store
Manage
01.1996 - 09.1998
- Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
- Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
- Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.
- Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
Education
No Degree - Communications Systems Technology
Union County College
Cranford, NJ05.2018
Skills
- Self-discipline and Motivation
- Conflict Resolution
- Written Communication
- Problem Solving
- Effective Communicate
- Attention to Detail
- Active Listening
- Critical Thinking
- Interpersonal Skills
- Photography
- Crisis Management
Liberty Baptist Church/serve
I worked with the director to feed, clothes, shelter for those in need, I was her go to person.
Timeline
Liberty Baptist Church
Volunteer Work
01.2006 - 02.2021
Sales Manager
Import Auto
01.2001 - 02.2003
Closer/Finance Assistant
Fullerton Dodge
01.1998 - 03.2001
Kirks Liquor Store
Manage
01.1996 - 09.1998
No Degree - Communications Systems Technology
Union County College
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