Mark Shepherd
Houston,TX
Summary
Accomplished and results-driven Manager with a proven track record of leading high-performing teams in achieving company objectives. Exceptional problem-solving skills, strategic thinker, and strong communication abilities.
Overview
8
8
years of professional experience
Work History
Supervisor
UNIQLO
Houston, TX
2024.07 - Current
- Directed and supervised team of 40 employees in daily operations.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
LEAD SAMSUNG EXPERIENCE CONSULTANT
2020 Companies
Houston, TX
2022.05 - 2024.06
- Leading team of Samsung Experience Consultants to deliver exceptional customer service and sales
- Created and executed a comprehensive sales strategy that increased revenue by 30% within the first year
- Resolved hardware and software issues for customers in a timely and efficient manner
- Cultivated strong client relationships through regular communication, product demonstrations, and post-sale support, resulting in a high customer retention rate
ASSISTANT MANAGER
The Escape Game
Houston, TX
2020.06 - 2022.06
- Supervised team of sales associates and ensured store operations ran smoothly.
- Managed inventory and organized displays to maximize sales and customer satisfaction.
- Conducted interviews and coordinated hiring decisions with hiring managers.
KEY HOLDER
Typo, Cotton On Group
Houston, TX
2019.11 - 2020.07
- Ensured store was opened and closed in a timely manner according to company policies.
- Assisted customers with product selection and resolving complaints.
- Assisted with store merchandising, inventory control, restocking shelves, and display setup.
TEAM LEAD
Marble Slab Creamery
Sugar Land, TX
2017.05 - 2019.11
- Proficient in cash handling and POS systems, providing exceptional customer service
- Skilled in ice cream preparation, maintaining consistent product quality and presentation
- Reconciled daily sales receipts against cash drawer for accuracy.
Education
ASSOCIATE OF ARTS AA - EDUCATION
Houston Community College
2024-12
Skills
- Cash Handling
- Staff education and training
- Interpersonal Communication
- Adaptability
- Conflict resolution
- Training
- Loss Prevention
Timeline
Supervisor
UNIQLO
2024.07 - Current
LEAD SAMSUNG EXPERIENCE CONSULTANT
2020 Companies
2022.05 - 2024.06
ASSISTANT MANAGER
The Escape Game
2020.06 - 2022.06
KEY HOLDER
Typo, Cotton On Group
2019.11 - 2020.07
TEAM LEAD
Marble Slab Creamery
2017.05 - 2019.11
ASSOCIATE OF ARTS AA - EDUCATION
Houston Community College