Summary
Overview
Work History
Education
Skills
Timeline
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Mark Shepherd

Houston,TX

Summary

Accomplished and results-driven Manager with a proven track record of leading high-performing teams in achieving company objectives. Exceptional problem-solving skills, strategic thinker, and strong communication abilities.

Overview

8
8
years of professional experience

Work History

Supervisor

UNIQLO
Houston, TX
07.2024 - Current
  • Directed and supervised team of 40 employees in daily operations.
  • Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
  • Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.

LEAD SAMSUNG EXPERIENCE CONSULTANT

2020 Companies
Houston, TX
05.2022 - 06.2024
  • Leading team of Samsung Experience Consultants to deliver exceptional customer service and sales
  • Created and executed a comprehensive sales strategy that increased revenue by 30% within the first year
  • Resolved hardware and software issues for customers in a timely and efficient manner
  • Cultivated strong client relationships through regular communication, product demonstrations, and post-sale support, resulting in a high customer retention rate

ASSISTANT MANAGER

The Escape Game
Houston, TX
06.2020 - 06.2022
  • Supervised team of sales associates and ensured store operations ran smoothly.
  • Managed inventory and organized displays to maximize sales and customer satisfaction.
  • Conducted interviews and coordinated hiring decisions with hiring managers.

KEY HOLDER

Typo, Cotton On Group
Houston, TX
11.2019 - 07.2020
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Assisted customers with product selection and resolving complaints.
  • Assisted with store merchandising, inventory control, restocking shelves, and display setup.

TEAM LEAD

Marble Slab Creamery
Sugar Land, TX
05.2017 - 11.2019
  • Proficient in cash handling and POS systems, providing exceptional customer service
  • Skilled in ice cream preparation, maintaining consistent product quality and presentation
  • Reconciled daily sales receipts against cash drawer for accuracy.

Education

ASSOCIATE OF ARTS AA - EDUCATION

Houston Community College
12-2024

Skills

  • Cash Handling
  • Staff education and training
  • Interpersonal Communication
  • Adaptability
  • Conflict resolution
  • Training
  • Loss Prevention

Timeline

Supervisor

UNIQLO
07.2024 - Current

LEAD SAMSUNG EXPERIENCE CONSULTANT

2020 Companies
05.2022 - 06.2024

ASSISTANT MANAGER

The Escape Game
06.2020 - 06.2022

KEY HOLDER

Typo, Cotton On Group
11.2019 - 07.2020

TEAM LEAD

Marble Slab Creamery
05.2017 - 11.2019

ASSOCIATE OF ARTS AA - EDUCATION

Houston Community College

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Mark Shepherd