Professional Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline

Mark Shields

Paradise Towing and Recovery
Cortlandt Manor,NY
1
Certification
25
years of professional experience

Reliable and safety-focused Tow Truck Driver with 9 years of experience providing road side assistance with AAA, vehicle recovery, towing, and customer service. Skilled in operating light-, medium-, and/or heavy-duty tow trucks, securing vehicles, and following DOT and company safety regulations. Known for dependable response times, professionalism, and calm communication in stressful situations.

Work History

Tow Truck Driver

24 Years 8 Months
Paradise Towing and Recovery | 01.2002 - Current
  • Responded to towing and roadside assistance calls in a timely and professional manner.
  • Operated flatbed, wheel-lift, and/or other tow vehicles safely.
  • Loaded, secured, transported, and unloaded vehicles while preventing damage.
  • Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside needs.
  • Used winches, straps, chains, dollies, and other recovery equipment properly.
  • Conducted pre-trip and post-trip vehicle and equipment inspections.
  • Maintained accurate towing records, mileage, invoices, and incident reports.
  • Communicated clearly with dispatchers, customers, law enforcement, and repair facilities.
  • Followed company safety procedures and applicable transportation regulations.

Freight Conductor

8 Years 8 Months
CSX Transportation | 06.2013 - 02.2022
  • Signal engineers to begin train run by following designated signaling protocols.
  • Direct and instruct crew members engaging in yard work activities to appropriately adjust tracks, couple and uncouple cars and route inbound and outbound traffic.
  • Set warning signs and direct engineers to move cars to fit into planned train configurations.
  • Competent at receiving and transmitting information via radio.
  • Responsible for Brake Testing Trains Focused on maintaining awareness of surrounding areas to determine suspicious activity and ensure appropriate safety measures are put into place.
  • Operate track switches to facilitate shunting.

Education

GED

Boces | Yorktown Heights, NY | 01.1999

Skills

Light-
medium-
and heavy-duty towing
Flatbed and wheel-lift operation
Vehicle recovery and accident scene support
Jump starts and battery replacement
Tire changes and lockout services
Winch and recovery equipment operation
Vehicle inspections and securement
GPS and dispatch software

Certification

Commercial Driver’s License (CDL): Class A, Air Brake / Towing / Recovery Certification, Clean Driving Record

Additional Information

Able to lift and handle heavy equipment

Timeline

Freight Conductor

CSX Transportation
06.2013 - 02.2022Read More

Tow Truck Driver

Paradise Towing and Recovery
01.2002 - CurrentRead More

Boces

GED
Read More
Mark Shields