Mark Sikder
Wayne
Summary
Dynamic professional with extensive experience in branch operations and customer service. Known for strong attention to detail and effective decision-making, driving improvements in team performance and client loyalty through strategic relationship management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manger
Amerex
Wayne, NJ
10.2015 - Current
- Led branch operations, ensuring compliance with company policies and industry regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Oversaw budget management, maximizing resource allocation for operational efficiency.
- Established strong relationships with clients, enhancing customer loyalty and retention rates.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Staff Sgt
United States Air Force, USAF
USA
07.2005 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Education
No Degree - Leadership
Airman Leadership School
McChord AFB, Wa05-2013
High School Diploma -
Wayne Valley High School
Wayne06-2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Strong team-builder
- Employee development
- Staff management
- Operations management
- Decision-making
- Team player
- Staff supervision
- Training and development
- Proficient in MS office
- Project management
- Friendly
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Affiliations
American Legion Post 174-Commander
Scouting America Troop 102-Scoutmaster
Certification
Forklift Trainer Certified-Crown
Eagle Scout- 2003
Timeline
Branch Manger
Amerex
10.2015 - Current
Staff Sgt
United States Air Force, USAF
07.2005 - 04.2015
No Degree - Leadership
Airman Leadership School
High School Diploma -
Wayne Valley High School