Mark Silver
Woods Cross,UT
Summary
Dynamic insurance professional with over 5 years of experience in sales and underwriting, expert in building client relationships and data-driven decision making. My key achievements include increasing the sales conversion rate by 25% in 2023 and managing a team of 10 customer support specialists, resulting in improved service quality and operational efficiency. Seeking an Underwriter position at Selective Insurance, where I bring my sales and underwriting skills to support your mission of delivering exceptional service and support to clients, while fostering a diverse and innovative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Flood Sales Executive
Poulton Associates, LLC
Salt Lake City, UT
03.2023 - Current
- Collaborate with underwriters to ensure compliance with appropriate terms and service levels.
- Follow up with leads generated through online quote requests to initiate the sales process.
- Manage the sales pipeline and customer lifecycle across multiple platforms, including AgencyZoom, NowCerts, and carrier portals.
- Assess client needs and provide education on coverage options, including surplus lines products.
- Maintain strong working relationships with carriers and aggregator partners.
- Guide clients and provide referrals for services related to elevation certificates, LOMAs, and LOMRs.
- Communicate with lenders to clarify and educate them on applicable FDIC regulations, as needed.
Data Analyst/Website Qa
Poulton Associates, LLC
Salt Lake City, UT
10.2015 - Current
- Write, execute, and document website tests for completed Jira tickets.
- Update policy rates, and manage the processing of unique policy non-renewals.
- Participate in Scrum ceremonies, including daily stand-ups, sprint planning, and sprint retrospectives.
- Consistently meet assigned deadlines, and deliverables.
- Analyze business needs, and create detailed Jira tickets for appropriate tasks and bug resolution.
- Develop clear guidelines to support the creation of an effective auto-underwriting program.
Customer Support Manager/underwriter
Poulton Associates, LLC
Salt Lake City, Utah
10.2015 - Current
- Review residential and commercial flood applications for compliance with current underwriting and carrier contract guidelines.
- Identify application errors and opportunities to improve underwriting efficiency.
- Monitor service levels, and evaluate agent performance to ensure quality standards.
- Conduct regular coaching sessions to support agent development and performance.
- Handle complex interactions with insureds and producers with professionalism and tact.
Customer Support Specialist - Producer Level
Poulton Associates, LLC
Salt Lake City, Utah
10.2015 - Current
- Provided customer service and resolved issues through both telephone and email channels.
- Maintained an active property and casualty insurance license to support client needs.
- Created standardized email response templates to enhance consistency and efficiency in communications.
- Acted as a liaison between clients, carriers, and internal departments to ensure the timely resolution of complex inquiries.
- Provided detailed policy explanations and coverage education to clients, supporting informed decision-making, and increased customer satisfaction.
Field Underwriter/ Sales
Symmetry Financial Group
07.2022 - 03.2023
- Proactively engage and follow up with warm leads to initiate the sales process.
- Assess client needs, and provide accurate product recommendations and quotes.
- Participate in daily team accountability meetings to align on goals and performance.
- Accurately document client interactions and outcomes using the company CRM system.
- Conduct sales presentations with clients, both in person and via Zoom, to deliver tailored solutions.
Education
General Studies -
Taylorsville High School
Taylorsville, UT06-2007
Skills
- Risk analysis
- Critical thinking
- Policy underwriting
- Regulatory compliance
- Insurance policy expertise
- Relationship management
- Automation Forward Thinking
- CRM
- Google Suite
- 365 Suite
- Insurance Law Understanding
- Multitasking
- Jira management
- Website testing
Accomplishments
- Boosted sales conversion by 25% through effective technical knowledge and innovative sales techniques.
- Evaluated risk for thousands of applications to streamline underwriting and improve processing efficiency.
- Led Service Level, Underwriting and Manual QA teams.
Certification
- P&C Producers License
Timeline
Senior Flood Sales Executive
Poulton Associates, LLC
03.2023 - Current
Field Underwriter/ Sales
Symmetry Financial Group
07.2022 - 03.2023
Data Analyst/Website Qa
Poulton Associates, LLC
10.2015 - Current
Customer Support Manager/underwriter
Poulton Associates, LLC
10.2015 - Current
Customer Support Specialist - Producer Level
Poulton Associates, LLC
10.2015 - Current
General Studies -
Taylorsville High School
Similar Profiles
Maguire RichinsMaguire Richins
Flood Insurance Service Team at Poulton AssociatesFlood Insurance Service Team at Poulton Associates
GARTH ROGERSGARTH ROGERS
EXECUTIVE INSURANCE ADVISOR at POULTON INSURANCEEXECUTIVE INSURANCE ADVISOR at POULTON INSURANCE
Logan PoultonLogan Poulton
Apprentice at J Poulton Electrical ServicesApprentice at J Poulton Electrical Services
Darrin ZesigerDarrin Zesiger
Senior Instructor at Enbridge GasSenior Instructor at Enbridge Gas
Corey BirdCorey Bird
Appointment Setter at Foundation DebtAppointment Setter at Foundation Debt