mark smalley

• Supervised daily operations of mechanical repairs and maintenance processes.
• Mentored junior mechanics, enhancing skill sets and promoting safety practices.
• Implemented preventative maintenance schedules to minimize equipment downtime.
• Analyzed performance issues, identifying root causes and recommending solutions.
• Performed routine and scheduled maintenance services.
• Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
• Developed strong relationships with suppliers, negotiating favorable terms to reduce costs while maintaining quality standards.

Greeted customers, started repair orders based on their concerns. Inspected vehicles, estimates on repairs when needed. electrical diagnostics on check engine lights, drivability issues. perform every thing from oil changes to engine replacements. closed work orders. filed in to computer.

• Assisted customers in selecting appropriate auto parts, ensuring high levels of satisfaction.
• Processed orders efficiently using inventory management software to track stock levels.
• Maintained organized inventory storage, facilitating quick retrieval and accurate order fulfillment.
• Trained new team members on product knowledge and customer service best practices.
• Resolved customer inquiries and complaints effectively, enhancing overall service quality.