Michael Hanna
Obrien,Florida
Summary
Head Mechanic with proven skills in diagnosing and correcting malfunctions in all vehicle systems. Excellent record of completing repairs, installations and refurbishments quickly and within estimated costs. Good recordkeeping, training and project management skills. Ambitious Mechanic Supervisor with Number years of experience motivating, supervising and delegating tasks to Number-person team. Versatile and diligent individual proficient in diagnosing mechanical failures and determining corrective actions. In-depth knowledge of job-related diagnostic equipment. Excellent time management and multitasking abilities. Knowledgeable Head Mechanic offering expertise in customer and vendor relations, equipment operation and scheduling developed over Number+ years of experience. Skillful following technical documentation, writing work orders and inspecting work quality.
Overview
17
17
years of professional experience
Work History
Head Mechanic
Aaron's Diesel Services
O'Brien, FL
09.2019 - Current
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Performed routine and scheduled maintenance services.
- Maintained cleanliness, safety and efficiency of garage.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
- Reduced downtime for customers by maintaining an organized inventory system, ensuring parts were readily available when needed.
- Wrote work orders and updated accounts in workshop computer.
- Enhanced customer satisfaction with timely and accurate repairs, ensuring a high level of workmanship on all completed tasks.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Analyzed vehicle data using advanced diagnostic equipment.
Shop Foreman
Commercial Vehicle Services
Orlando, FL
03.2015 - 09.2019
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Oversaw maintenance and repair of shop equipment.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Directed daily operations of team of Number technicians and shop professionals.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Implemented inventory control measures, ensuring proper stock levels were maintained for efficient operations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Kept accurate and detailed records of personnel progress and productivity.
Tow Truck Driver
Performance Towing
Orlando, FL
03.2007 - 03.2015
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Transported hazardous materials and oversized shipments without incident.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Was the original driver of the parking garage tow truck representing aaa.
- Was responsible for connecting universal studios and performance towing to provide services for universal studios customers.
Education
Graduation - Heavy Equipment Maintenance Technology
United States Navy
Gulfport, MS09.1988
Graduation -
Colonial High School
Orlando, FL06.1988
Skills
- Expert Troubleshooting
- Heavy-duty vehicle repair
- Brake Systems
- Overseeing garage operations
- Preventive maintenance procedures
- Engine repair
- Electrical Troubleshooting
- Driveline maintenance
- Installing equipment
- Suspension Systems
- Customer Relations
- Advanced Diagnostics
- Vehicle inspections
- Exhaust Systems
- Computerized Diagnostics
- Steering systems
- Automotive Electronics
- Battery Systems
- Maintaining records
- Fuel systems
- Hydraulic systems
- Emissions Control
- Electrical Systems
- Service Scheduling
- Parts management
- Supply Ordering
- Vendor Relations
- Calibrating instruments
- AC repair
- HVAC Systems
- Ticket writing
- Willing to Learn
- Hardworking and Dedicated
- Customer Service
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Brake servicing
- Maintenance and repairs
- Oil Changes
- Replacing parts
- Parts Replacement
- Diagnostics and troubleshooting
- Work Area Cleanliness
- Automotive diagnostics
- Hand and Power Tool Operation
- Safety awareness
- Spark Plug Replacement
- Valid Driver's License
- Workshop Organization
- Decision-Making
- Brake systems understanding
- Vehicle Safety and Maintenance
- Battery Changing
- Power Tools
- Inspection skills
- Clean Driving Record
- Filter Replacement
- Inspecting vehicles
- Heavy Equipment Operation
- Steering and suspension maintenance
- Grease and Lubricant Application
- Scheduled Maintenance
- System Troubleshooting
- Parts Repair and Refurbishment
- Mechanical Troubleshooting
- Component and System Testing
- System repairs
- Engine Tuning and Analysis
- Basic Mathematics
- Safe Chemical Handling
- Coordination with Service Team
- Coolant Flush
- Hydraulic Systems Repair
- Air Conditioning Service
- Safety Monitoring
- Managing parts
- Preventive Maintenance
- Physical Stamina
- System Testing
- Quality Assurance
- OSHA Compliance
- Hydraulic tool use
- New Employee Training
- Hazardous waste management
- Aftermarket Component Installation
Timeline
Head Mechanic
Aaron's Diesel Services
09.2019 - Current
Shop Foreman
Commercial Vehicle Services
03.2015 - 09.2019
Tow Truck Driver
Performance Towing
03.2007 - 03.2015
Graduation - Heavy Equipment Maintenance Technology
United States Navy
Graduation -
Colonial High School