Mark Smiley
Moorpark,USA
Summary
Dynamic leader with extensive experience at Wells Fargo, excelling in organizational development and legal compliance. Proven track record in enhancing operational efficiency and fostering stakeholder relationships. Adept at crisis management and team leadership, driving significant improvements in customer retention and business growth. Committed to innovative solutions and strategic planning.
Overview
45
45
years of professional experience
Work History
Vice President / Lead Corporate Security Agent
Wells Fargo
Los Angeles
05.2023 - Current
- Developed and executed strategic plans to enhance customer experience and retention.
- Implemented policies that improved operational efficiency across departments.
- Managed cross-functional teams to achieve key business objectives and goals.
- Fostered relationships with stakeholders to support business development initiatives.
- Collaborated with senior leadership to drive organizational change and innovation.
- Identified operational issues and implemented solutions to streamline processes.
- Ensured compliance with federal, state, and local employment laws and regulations.
- Facilitated team meetings and workshops to align on organizational strategies.
Senior Loan Officer NMLS #2082073
NuLine Funding
01.2021 - 04.2023
- Conducted interviews with applicants to assess financial eligibility and create debt repayment plans.
- Analyzed active loan files to recommend solutions for expediting loan processes.
- Prepared detailed loan proposals to facilitate informed decision-making.
- Monitored and updated account records to ensure accuracy and compliance.
- Submitted loan applications promptly to meet processing timelines.
- Rejected loan applications, clearly explaining deficiencies to applicants.
- Responded to applicant inquiries, resolving loan-related issues effectively.
- Completed loan contracts while educating clients on relevant policies and regulations.
International Marketing Director
Ultimate Health Products
01.2013 - 01.2021
- Oversaw sales organization of nearly 700 distributors across United States and Philippines.
- Led training and development initiatives for existing and new sales teams.
- Conducted extensive business travel throughout United States and Philippines to support operations.
- Negotiated entry into new foreign markets to expand business opportunities.
Captain of Police, Office of Special Enforcement
Santa Monica Police Department
Santa Monica, USA
05.2007 - 01.2009
- Provided decisive leadership to Traffic and Special Operations divisions, enhancing efficiency of officers and investigators.
- Directed Santa Monica SWAT officers to victories in Ventura SWAT Competition and Best of the West.
- Executed duties as Incident Commander during Fourth of July deployments, managing over 300 personnel in 24 hours.
Captain of Police, Office of Operations
Santa Monica Police Department
Santa Monica, USA
03.2006 - 05.2007
- Planned and assigned responsibilities for over 200 officers and non-sworn staff in Office of Operations.
- Developed and implemented automated paperless log system, enhancing focus on patrol duties.
- Employed volunteers through Greeter Program to elevate customer service at Public Safety Facility.
- Enhanced radio code system, improving efficiency of voice radio communications.
- Introduced state-of-the-art in-car camera system to bolster operational accountability.
- Created vehicle assignment program with usage policy, increasing accountability within one year.
- Constructed comprehensive supervisor's manual for distribution to all police sergeants and first-line supervisors.
- Collaborated with city departments and community to address homeless issues, achieving 15% reduction in downtown Part 1 crimes.
Interim Chief of Police
Santa Monica Police Department
Santa Monica, USA
10.2006 - 12.2006
- Oversaw operations as Acting Chief of Police for Santa Monica, managing over 400 employees.
- Directed a command staff consisting of a deputy chief and three captains to ensure effective leadership.
- Administered departmental budget exceeding $56M to optimize resource allocation.
- Represented department in meetings with city manager and at city council sessions as necessary.
Captain of Police, Office of Criminal Investigations
Santa Monica Police Department
Santa Monica, USA
03.2002 - 03.2006
- Oversaw the entire operations of the Office of Criminal Investigations, consisting of Criminal Investigations (sex crimes and family services, robbery homicide, and property crimes); Youth Services (youth investigations and school resource officers) divisions, and Forensics Unit with 53 personnel, including 2 lieutenants, 5 sergeants, and 1 civilian supervisor.
- Determined crime trends and executed strategies to combat them.
- Presided review committees for officer-involved shootings, vehicle pursuits, and other use-of-force incidents.
- Collaborated with state and federal authorities on coordinating several overlapping high-profile criminal investigations.
- Assumed personnel management and development responsibilities.
- Directed high-profile, sensitive investigations, which include the Christie Johnson kidnapping / murder and the Farmer's Market tragedy.
- Increased organizational productivity through implementing a flexible work schedule to reasonably accommodate the personal needs of staff.
- Researched and implemented the 'WeTip' program.
Lieutenant of Police, Internal Affairs
Santa Monica Police Department
Santa Monica, USA
08.2000 - 03.2002
- Reported directly to the Chief of Police.
- Handled all matters relating personnel complaints alleging employee misconduct, administrative and criminal.
- Conducted personnel investigations particularly with sensitive cases.
- Headed two sergeants and one staff assistant.
- Instantaneously determined conflict in the disciplinary recommendation process and routing procedures; proposed and, upon approval from the Chief of Police, implemented new procedures that significantly restructured the process and protected the organization and City from potential liability.
- Involved in developing and implementing department-wide training on the Internal Affairs process, which included developing manual of instruction and an accompanying DVD.
Lieutenant of Police, Special Operations | Traffic Manager
Santa Monica Police Department
Santa Monica, USA
09.1998 - 07.2000
- Planned, assigned, and led staff for Traffic and Special Operations Divisions under Office Commander supervision.
- Coordinated activities of Motor Officers, Traffic Accident Investigators, and additional enforcement teams.
- Established a multi-jurisdictional task force to combat gang violence in Santa Monica.
- Facilitated weekly strategy meetings with over 50 law enforcement and government agencies.
- Directed criminal investigations, intervention efforts, and educational programs to suppress violence.
- Oversaw prosecutions resulting from task force initiatives to enhance community safety.
- Implemented collaborative strategies to address gang-related incidents effectively.
- Monitored ongoing developments and adjusted action plans to maintain public order.
Lieutenant of Police, Operations (Patrol)
Santa Monica Police Department
Santa Monica, USA
06.1997 - 08.1998
Sergeant of Police
Santa Monica Police Department
Santa Monica, USA
01.1995 - 06.1997
Police Officer
Santa Monica Police Department
Santa Monica, USA
03.1982 - 12.1994
Firefighter
Apple Valley Fire Protection District
Apple Valley, USA
11.1980 - 12.1981
Education
Bachelor of Science - Public Administration
University of LaVerne
LaVerne, CA01.1994
Skills
- Legal compliance and regulations
- Organizational development
- Managerial oversight
- Traffic control
- Internal investigations
- Media engagement
- Audit and inspection
- Sales and marketing strategies
- Criminal investigation techniques
- Team leadership
- Event planning and execution
- Policy implementation
- Labor relations and contracts
- Community issues management
- Crisis management
Affiliations
- Westside Cities Council of Governments (COG)
- Santa Monica College General Advisory Board
- The Rape Treatment Center (RTC)
- Chronic Homeless Program (CHP)
- Westside Domestic Violence Network
- Santa Monica Convention and Visitors Bureau
- Serial Inebriate Outreach Project (SIOP)
- Community Court Project, Chronic Homeless Pilot Program
- Open Space Issues Group (OSIG)
Community Service
Chairperson, Annual Police Activities League (PAL) Golf Tournament (10 years)
Publications
A Multi-Jurisdictional Approach to Quelling Gang Violence, Peace Officers Association of Los Angeles County, 05/01/99
Professional Development
- California Peace Officers Standards and Training (POST)-Command College, Class 29-2000
- Federal Bureau of Investigation (FBI) National Academy, Quantico, VA, Session 202-2000
- POST Management Certificate
- POST 'Role of the Chief' Course
Timeline
Vice President / Lead Corporate Security Agent
Wells Fargo
05.2023 - Current
Senior Loan Officer NMLS #2082073
NuLine Funding
01.2021 - 04.2023
International Marketing Director
Ultimate Health Products
01.2013 - 01.2021
Captain of Police, Office of Special Enforcement
Santa Monica Police Department
05.2007 - 01.2009
Interim Chief of Police
Santa Monica Police Department
10.2006 - 12.2006
Captain of Police, Office of Operations
Santa Monica Police Department
03.2006 - 05.2007
Captain of Police, Office of Criminal Investigations
Santa Monica Police Department
03.2002 - 03.2006
Lieutenant of Police, Internal Affairs
Santa Monica Police Department
08.2000 - 03.2002
Lieutenant of Police, Special Operations | Traffic Manager
Santa Monica Police Department
09.1998 - 07.2000
Lieutenant of Police, Operations (Patrol)
Santa Monica Police Department
06.1997 - 08.1998
Sergeant of Police
Santa Monica Police Department
01.1995 - 06.1997
Police Officer
Santa Monica Police Department
03.1982 - 12.1994
Firefighter
Apple Valley Fire Protection District
11.1980 - 12.1981
Bachelor of Science - Public Administration
University of LaVerne