Mark Smith

• Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
• Observed safety protocols and security requirements.
• Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
• Assisted in training junior technicians on proper maintenance techniques, fostering a skilled workforce within the team.
• Maintained strict adherence to company protocols and industry standards when working with sensitive customer data during equipment servicing.
• Collaborated with cross-functional teams to implement network upgrades, improving overall service quality for customers.
• Coordinated scheduling of routine maintenance tasks between multiple departments, ensuring minimal disruption to daily business operations.

• performed a variety of Central Office

functions, including all Main Frame wiring,

from POTS, DS0, DS1, DS3, DSL and Fiber

multiplexer connection circuits in a variety

of Central Office environments. Worked on

and performed maintenance on the 5ESS

Switch and Power equipment in C. O. ‘s.

Worked in over 30 different C. O.’s in Phoenix metro and Prescott, AZ areas. Also worked in the Service Assurance Center in Littleton,

Colorado for 3 years.

• Completed acceptance testing on new equipment.