Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Timeline
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Mark Somerville

Los Angeles,CA

Summary

Self-motivated professional with a track record of tackling multiple tasks in fast-paced environments. Committed to nurturing customer loyalty through personalized interactions. Approachable and adaptable team player skilled in welcoming customers and addressing inquiries. Demonstrates a quick grasp of new concepts and maintains a high level of professionalism.

Overview

4
4
years of professional experience

Work History

Stock Associate

Zara
Los Angeles, CA
06.2024 - Current
  • Maintained accurate inventory records by regularly performing stock counts and audits.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .

Sales Associate/Cashier

Nike
Santa Monica, CA
12.2023 - 04.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Guest services/Host/Server Assistant

IPIC
Westwood, CA
03.2023 - 11.2023
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Performed light administrative duties such as filing documents and taking messages.
  • Processed payments from customers using a POS system.

Sales Associate

Footlocker
Los Angeles, CA
11.2020 - 07.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collaborated with management teams to develop innovative marketing strategies.

Education

High School Diploma -

St Johns College
Belize City
06-2019

Skills

  • POS System Operation
  • Correspondence Management
  • Language proficiency
  • Customer Service
  • Teamwork
  • Stock replenishment
  • Athleticism

Hobbies and Interests

  • Real Estate, Real estate is my biggest passion and interest currently. I am in the process of getting my realtor license with hopes of breaking into the market and starting my professional career very soon. Selling a product or service comes naturally to me.
  • Sports, I recently gave up on my Football dreams to chase my passion in Business however I am an athlete through and through. Give me any sport and I'll try my best to be really good at it. My competitive nature shines throughout everything I do especially in sports.

Languages

kriol
Native/ Bilingual
English
Native/ Bilingual

Affiliations

Former College football player who grew up playing in a worship band. I love to hangout in the comfort of my home but i thoroughly enjoy being outdoors and doing physical activities that gets you sweating. I consider myself a professional when it comes down to Belizean cuisine and I love trying new restaurants. Passionate about business and real estate and look forward to opening my own brokerage in the near future

Timeline

Stock Associate

Zara
06.2024 - Current

Sales Associate/Cashier

Nike
12.2023 - 04.2024

Guest services/Host/Server Assistant

IPIC
03.2023 - 11.2023

Sales Associate

Footlocker
11.2020 - 07.2022

High School Diploma -

St Johns College

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Mark Somerville