Mark Spiller
Ripley
Summary
Results-oriented operations leader specializing in workflow optimization, team leadership, and compliance assessment, committed to elevating customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Operations Lead
Design Within Reach
New Bavaria
01.2019 - Current
- Coordinated daily operations to optimize workflow, resulting in enhanced customer satisfaction.
- Managed inventory levels and ordered supplies, ensuring consistent stock availability.
- Trained and supervised team members on operational procedures and safety standards.
- Collaborated with cross-functional teams to improve communication and streamline operational processes.
- Conducted regular assessments of operational processes for compliance with established standards.
- Led a team to ensure efficient adherence to operational processes and procedures.
- Monitored customer satisfaction levels, taking corrective action as necessary.
- Resolved escalated issues involving customers, vendors, or employees effectively.
Forklift Operator
Clopay Plastics
Augusta
09.2009 - 12.2018
- Operated forklifts to transport materials within manufacturing facility, supporting timely production schedules.
- Inspected equipment daily to ensure safety and operational efficiency.
- Loaded and unloaded products from trucks and storage areas.
- Collaborated with team members to streamline workflow processes, contributing to improved operational efficiency.
- Followed safety protocols to reduce workplace hazards.
- Conducted inventory checks to verify stock levels and availability.
- Trained new operators on equipment usage and safety standards, enhancing safety awareness and operational readiness.
- Maintained a clean, organized work environment for optimal operations.
Carpenter
Spiller Construction
Ripley
08.2007 - 08.2009
- Constructed frameworks and structures using wood and metal materials.
- Operated power and hand tools for accurate cuts and measurements, ensuring high-quality craftsmanship.
- Installed fixtures, cabinetry, and trim with meticulous attention to detail.
- Maintained job site cleanliness and compliance with safety regulations to promote a safe working environment.
- Executed various carpentry duties, including rough and finish carpentry, to meet project specifications and timelines.
- Measured, cut, and shaped wood materials to specifications with hand tools.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Repaired or replaced damaged structures and components using power tools.
HVAC Technician
Willis Heating and Air
Cincinnati
06.2003 - 08.2006
- Installed and serviced HVAC systems for residential and commercial clients.
- Diagnosed equipment issues and implemented effective repair solutions.
- Conducted routine maintenance on heating and cooling systems to ensure optimal efficiency.
- Performed preventive maintenance to achieve peak performance and energy efficiency.
- Repaired or replaced defective parts including compressors, motors, and fans.
- Educated clients on HVAC system operations and energy-saving practices to enhance comfort and efficiency.
- Maintained detailed records of service calls and repairs to ensure accountability and streamline future service.
- Adhered to safety protocols in diverse environments to promote safe working conditions and compliance.
Education
HVAC Tech
Live Oaks Career Center
Milford, OH06-1999
Machine Trades
Southern Hills Career Center
Georgetown, OH06-1985
High School Diploma -
Ripley Union Lewis Huntington School
Ripley, OH06-1985
Skills
- Operations management
- Team leadership
- Compliance assessment
- Workflow optimization
- Safety protocols
- Quality assurance
- Effective communication
- Conflict resolution
- Cross-functional collaboration
Timeline
Operations Lead
Design Within Reach
01.2019 - Current
Forklift Operator
Clopay Plastics
09.2009 - 12.2018
Carpenter
Spiller Construction
08.2007 - 08.2009
HVAC Technician
Willis Heating and Air
06.2003 - 08.2006
HVAC Tech
Live Oaks Career Center
Machine Trades
Southern Hills Career Center
High School Diploma -
Ripley Union Lewis Huntington School