Mark Sprague
Battle Creek,MI
Summary
Proven achiever with experience at Barker Manufacturing, adept in surpassing production goals and ensuring customer satisfaction at Target. Excels in adaptability, problem-solving, and active listening. Demonstrates reliability and multicultural competence, seamlessly integrating new employees and resolving customer concerns for positive outcomes.
Overview
6
6
years of professional experience
Work History
Production Worker (manufacturing)
Barker Manufacturing
01.2022 - 03.2024
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mis-marked items.
Guest Advocate/Customer Service Representative
Target
03.2018 - 11.2021
- Maintained excellent customer service by guiding guests through challenging transactions.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed cashier efficiency in times of unexpected customer quantities.
- Shared responsibility for closing the store with the general manager.
Education
Master of Arts - Counseling Psychology
Western Michigan University
Kalamazoo, MI08.2025
Bachelor of Science - Counseling Psychology
Aquinas College
Grand Rapids, MI05.2022
Skills
Multicultural Competence
Psychological Testing
Adaptability and Flexibility
Problem-Solving
Counseling
Reliability
Active Listening
Timeline
Production Worker (manufacturing)
Barker Manufacturing
01.2022 - 03.2024
Guest Advocate/Customer Service Representative
Target
03.2018 - 11.2021
Master of Arts - Counseling Psychology
Western Michigan University
Bachelor of Science - Counseling Psychology
Aquinas College
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