Mark Stephen Wright
Jacksonville,FL
Summary
Strategic leader with proven track record in driving organizational success and fostering team collaboration. Adept at developing and implementing high-impact strategies, ensuring operational excellence, and member satisfaction. Strong communicator with experience in project management and stakeholder engagement, consistently delivering measurable results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
EDP Participant (Executive Development Program)
Navy Federal Credit Union / Enterprise Portfolio Management Office
04.2025 - Current
- Identifying and executing opportunities to accelerate enterprise delivery processes
- Working to streamline steps from business unit ideation to technical alignment and estimation
- Mapping of end-to-end process from intake to delivery
- Collaborating horizontally with delivery teams and stakeholders to refine opportunities and process
Assistant Vice President, Branch Operations
Navy Federal Credit Union / Branch Operations
01.2022 - Current
- Lead and support 16 branch offices across Northeast Florida and Southern Georgia
- Develop and coach leadership team of 14 branch managers
- Drive talent development, succession planning, and employee engagement initiatives
- Build and execute regional strategy to achieve key results such as member satisfaction, channel synergy, financial education, and compliance
- Maintain collaboration with local business partners including Field Mortgage Origination, NFIS, and Business Services
- Collaborate with Contact Center for joint events and executive townhalls
- Ensure delivery of member-first experiences while ensuring regulatory compliance and quality standards
- Develop and execute strategies to enhance performance metrics and operational efficiency
Manager, Branch Office
Navy Federal Credit Union / Branch Operations
05.2014 - 01.2022
- Led branch operation and staff including mortgage loan originators
- Developed and executed business plan for branch
- Monitored member satisfaction and maintained action plan to ensure quality service
- Ensured high-quality, high-touch service experiences including mortgage origination in-branch
Assistant Manager, Branch Office
Navy Federal Credit Union / Branch Operations
11.2010 - 05.2014
Sales Professional
FFO Home
08.2007 - 11.2010
- Thrived in commission-based sales environment for home furnishings establishment
- Led in the store's sales volume two years consecutively
Operations Manager
First United Bank
01.2004 - 01.2007
- Led branch operational staff including hiring, onboarding, development, and performance management
- Oversight of compliance, security, and cash management functions of branch
- Ensured efficiency of operations and customer satisfaction
Education
Masters of Science - Management and Leadership
Western Governors University
08.2020
Skills
- Strategic Planning
- Team Culture & Engagement
- Personal Development & Coaching
- Holistic Leadership
- Project Management
- Change Management
- Superb Written Communication
- Data Driven Decision Making
- Operational Efficiency
Certification
- Navy Federal Executive Development Program – University of Virginia Darden School of Business (June 2025)
- Certified Associate in Project Management (CAPM) – Project Management Institute (November 2021)
- Yellow Belt, Lean Six Sigma (LSSYB) – GoLeanSixSigma.com (October 2019)
- Accelerating Change Readiness & Agility – UC Berkeley / Exec Online (September 2018)
Timeline
EDP Participant (Executive Development Program)
Navy Federal Credit Union / Enterprise Portfolio Management Office
04.2025 - Current
Assistant Vice President, Branch Operations
Navy Federal Credit Union / Branch Operations
01.2022 - Current
Manager, Branch Office
Navy Federal Credit Union / Branch Operations
05.2014 - 01.2022
Assistant Manager, Branch Office
Navy Federal Credit Union / Branch Operations
11.2010 - 05.2014
Sales Professional
FFO Home
08.2007 - 11.2010
Operations Manager
First United Bank
01.2004 - 01.2007
Masters of Science - Management and Leadership
Western Governors University
Awards
Richard Cobb Award 2014
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