Sharon Marshall
Las Vegas,NV
Summary
Possess extensive experience in managing Client and Vendor relationships in delivering Project Management, Project Coordinator, and Customer Service deliverables. Managing successful engagements throughout their lifecycle, from identifying requirements to delivering results within budget, scope, and timeline constraints. Excels in collaborating with key stakeholders to drive progress, minimize costs, and promote continuous improvement
Overview
22
22
years of professional experience
Work History
Executive Director Business Development, Program Manager
LINK TECHNOLOGIES
11.2015 - 01.2022
- Played a key role in customer engagement and project management of all cyber security implementation activities, including schedule updates, planned versus actual costs analysis, and schedule variance
- Leveraged Managed Services, Virtual Infrastructure Security, Social Engineering, Penetration Testing, Audit & Compliance (with Vulnerability Remediation), and Incident Response to expand the client base and identify new market opportunities.
Vice President, Account Management
VizExplorer
02.2014 - 11.2015
- Promoted from the first role of senior project manager to spearhead account management for the full line of casino, security, and surveillance technologies for enterprise accounts
- Cultivate positive customer relationships and oversee invoicing and collections.
Executive Director, Business Technology Partner
MGM Resorts International
01.2011 - 02.2014
- Directed company's line of business casino, security, and surveillance for enterprise customers and managed forty vendors for nineteen casino/hospitality properties
- Regularly conferred with business sponsors to ensure and maximize satisfaction and retention
- Created annual IT Operation budget for assigned properties/departments and worked with Executive Management to gain approval.
Program Manager - Remote
Compudigm International
03.2006 - 04.2007
- Engaged in data warehouse creation and installation of cutting-edge business intelligence (BI) software for the casino industry encompassing hotel, POS, and resort management
- Resourcefully standardized processes for critical path, project charter, project plan, and schedule for data warehouse design
- Aligned and mobilized resource team for all projects and oversaw risk and change management.
Consultant – Project Manager - Remote
Super Resorts Limited
01.2004 - 03.2006
- Devised turnkey “Casino-in-a-Box' standards for Super Resorts for use in Asia-specific casinos including hotels, restaurants, and infrastructure
- Established policies, procedures and process flows for all “Casino-in-a-Box” departments, and expertly handled risk mitigation and change management
- Formalized guidelines for critical path, project charter, project plan, and project schedule for “Casino-in-a-Box”.
Director of Operations, Consultant - Remote
Conrad & Company
01.2003 - 01.2004
- Functioned as lead project manager for the Sands Macau project in China, involving vendor management, scheduling, issue resolution, risk management, and facilitation of meetings for all management systems within the property including CMS, POS, PMS, and ERP
- Cost-effectively administered an $11M budget for vendor deliverables.
Director of Sales and Marketing - Remote
Monaco Information Systems (MIS) USA
06.2002 - 01.2003
- Built and galvanized a sales force to penetrate North and South American markets for Monaco gaming solutions across Canada, the Caribbean, and Latin America
- Directed, trained, coached, and motivated four sales representatives, and partnered with the project implementation team in managing project timelines and deliverables—championed efforts to sell new gaming systems in the United States.
Senior Account Executive
Infinium
01.2000 - 06.2002
- Delivered sales of software solutions to accounts spanning a four-state region
- Joined forces with project managers to achieve timelines that General Managers and key stakeholders expect.
Education
Skills
- Excellent Vendor Management and Stakeholder Engagement skills
- Effective Communication and Active Listing
- Ability to work effectively under pressure and meet deadlines
- Strong organizational and time management skills with attention to detail
- Detail-oriented and able to produce high-quality work
- Flexible and adaptable to change
- Proficient in Microsoft Office applications
- Budgeting and cost management skills
- Project Management Methodologies
- Previous experience in Casino Gaming, Financial Management, Hotel Resorts, Business Intelligence, IT Operations, System Sales
- Program Management
- Strategic Planning
- Relationship Building
- Consulting
- Vendor Relations
- Client Services
Timeline
Executive Director Business Development, Program Manager
LINK TECHNOLOGIES
11.2015 - 01.2022
Vice President, Account Management
VizExplorer
02.2014 - 11.2015
Executive Director, Business Technology Partner
MGM Resorts International
01.2011 - 02.2014
Program Manager - Remote
Compudigm International
03.2006 - 04.2007
Consultant – Project Manager - Remote
Super Resorts Limited
01.2004 - 03.2006
Director of Operations, Consultant - Remote
Conrad & Company
01.2003 - 01.2004
Director of Sales and Marketing - Remote
Monaco Information Systems (MIS) USA
06.2002 - 01.2003
Senior Account Executive
Infinium
01.2000 - 06.2002
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