Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking not a new job, but looking to satisfy a life's dream in the bowling and entertainment world.
- Currently serve as Resolution Analyst and team lead for multiple credit union clients.
- Effectively communicate with clients about credit card and debit card processing issues and concerns.
- Train new team members on company policies, procedures, and platform practices, ensuring consistent service quality across the team.
- Manage a high volume of cases simultaneously while maintaining exceptional attention to detail and adherence to established timelines for resolution.
- Maintain comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.
- Contribute to a high-performance work culture through active participation in team meetings, brainstorming sessions, and ongoing professional development activities.
- Serve as a subject matter expert on specific product/service offerings within the company portfolio-helping other team members effectively address related issues.
- Improved client retention rates through timely communications, attentive support, and proactive issue management.
Worked at 30 Bowl in Fremont, NE and Melody Lanes in Wayne, NE during my high school and college years.
Have been an active bowler in Omaha metro area for over 40 years, competing in several leagues and area tournaments.
Developed a refined people pleasing, customer first service attitude during these formidable years.
Looking to bring my passion and love of bowling and entertainment into my professional life.