Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mark Strong

Omaha,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking not a new job, but looking to satisfy a life's dream in the bowling and entertainment world.

Overview

24
24
years of professional experience

Work History

Resolution Analyst III

PSCU/COOP Corporation
05.2016 - Current

- Currently serve as Resolution Analyst and team lead for multiple credit union clients.

- Effectively communicate with clients about credit card and debit card processing issues and concerns.

- Train new team members on company policies, procedures, and platform practices, ensuring consistent service quality across the team.

- Manage a high volume of cases simultaneously while maintaining exceptional attention to detail and adherence to established timelines for resolution.

- Maintain comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.

- Contribute to a high-performance work culture through active participation in team meetings, brainstorming sessions, and ongoing professional development activities.

- Serve as a subject matter expert on specific product/service offerings within the company portfolio-helping other team members effectively address related issues.

- Improved client retention rates through timely communications, attentive support, and proactive issue management.

Debit Service Analyst

First Data
06.2000 - 04.2016
  • Assisted sales teams in creating tailored solutions for prospective clients based on their unique needs and requirements, increasing overall conversion rates.
  • Assessed operational performance to identify areas for improvement.
  • Conducted research and analysis to develop model-based solutions to complex operational problems.
  • Optimized resource allocation through workload analysis, ensuring timely completion of tasks and reduced operational costs.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Provided expert guidance during critical system migrations or upgrades, minimizing downtime and ensuring smooth transitions for endusers.

Education

Bachelor of Science - Public Administration

Wayne State College
Wayne, NE

Skills

  • Complaint resolution
  • Fiscal budgeting knowledge
  • Financial Management
  • Inventory Management
  • Relationship Building
  • Microsoft Office
  • Vendor Relationship Management

Additional Information

Worked at 30 Bowl in Fremont, NE and Melody Lanes in Wayne, NE during my high school and college years.

Have been an active bowler in Omaha metro area for over 40 years, competing in several leagues and area tournaments.

Developed a refined people pleasing, customer first service attitude during these formidable years.

Looking to bring my passion and love of bowling and entertainment into my professional life.

Timeline

Resolution Analyst III

PSCU/COOP Corporation
05.2016 - Current

Debit Service Analyst

First Data
06.2000 - 04.2016

Bachelor of Science - Public Administration

Wayne State College
Mark Strong