Mark Tamberino
Minturn,CO
Summary
Dynamic leader and Owner Operator at Kirby Cosmo's BBQ BAR, adept in staff management and superior customer service. Leveraged social media marketing to significantly enhance brand visibility and customer base. Excelled in inventory control and expert mixology, driving profitability and operational efficiency at Vail Resorts Inc. Demonstrates a proven track record of fostering high employee retention and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Owner Operator
Kirby Cosmo;s BBQ BAR
12.2005 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Lead Bartender
Vail Resorts Inc
01.2006 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Engineering Consultant
California Environmental Engineering LLC
08.2003 - 08.2004
- Supported project planning and execution efforts relating to technical documentation and process development.
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines, and regulatory compliance.
- Led complete business transformation projects for [Type] clients, offering solutions based on customer requirements.
- Facilitated transmission of feedback from junior personnel to senior staff, advocating for consideration of staff concerns and suggestions.
- Presented analysis of ongoing and completed projects in Environmental engineering at industry events.
Education
Environmental Science
Salisbury University
Salisbury, MDHigh School Diploma -
Towson High School
Towson MD05.1995
Skills
Food Service
- Expert Mixology
- Social Media Marketing
- Staff Management
- Inventory
- Superior customer service
Websites
Languages
Spanish
Limited Working
Timeline
Lead Bartender
Vail Resorts Inc
01.2006 - Current
Owner Operator
Kirby Cosmo;s BBQ BAR
12.2005 - Current
Engineering Consultant
California Environmental Engineering LLC
08.2003 - 08.2004
Environmental Science
Salisbury University
High School Diploma -
Towson High School