Mark Tawfik
Bayonne,NJ
Summary
Positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations. The warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
2
2
years of professional experience
Work History
Revenue Recovery
UPS
Bayonne, NJ
07.2024 - 09.2024
- Inspected packages for damages or defects and recorded any issues found.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
Front Desk Assistant
ST ANN ORTHO FITTING LLC
Bayonne, NJ
12.2022 - 12.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Food Server
IHOP
Jersey City, NJ
05.2022 - 12.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
Newark06.2027
High School Diploma -
Bayonne High School
Bayonne, NJ06.2023
Skills
- Excellent Communication
- Problem-solving skills
- Hospitality services
- Time Management
- Microsoft Excel
Timeline
Revenue Recovery
UPS
07.2024 - 09.2024
Front Desk Assistant
ST ANN ORTHO FITTING LLC
12.2022 - 12.2023
Food Server
IHOP
05.2022 - 12.2022
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
High School Diploma -
Bayonne High School
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