Overview
Work History
Education
Skills
Timeline

Mark Tejada

Harkins Theaters
Phoenix,AZ
8
years of professional experience

Work History

4 Years 5 Months
06.2022 - Current
4 Years 5 Months
Team Leader
Harkins Theaters | Chandler, Arizona
06.2022 - Current
  • Achieved a 3% increase in ticket sales through targeted promotions and customer engagement.
  • Achieved a 6% increase in sales of concession items by improving product offerings and customer service.
  • Maintained a 95% customer satisfaction rate through friendly service, teamwork, and efficient problem-solving.
  • Resolved guest concerns through calm communication and timely follow-up, enhancing customer experience.
  • Coordinated opening and closing tasks across box office, concessions, and lobby areas to ensure smooth operations.
  • Monitored cash handling, register accuracy, and safe drawer procedures to maintain financial integrity.
  • Supported team training on Harkins Theatres service standards and front-line procedures.
  • Prepared building areas for the next day by restocking supplies and organizing workspaces efficiently.
3 Years 10 Months
05.2019 - 03.2023
3 Years 10 Months
Instructor's Assistant
Chandler MMA | Chandler, Arizona
05.2019 - 03.2023
  • Guided students through warmups and drills, enhancing striking technique and overall skill development.
  • Monitored mat safety and corrected student form during instruction.
  • Assisted lead instructors in delivering engaging Chandler MMA martial arts classes and training sessions.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Developed targeted marketing strategies that contributed to 10% increase in student enrollment.

Education

High School Diploma

Corona Del Sol High School | Tempe, AZ | 05-2023

Some College (No Degree) - Sports Business

Arizona State University | Tempe, AZ | 11-2026

Skills

Customer service
Sales promotion
Cash handling
Event coordination
Work planning
Team leadership

Timeline

Team Leader
Harkins Theaters
06.2022 - CurrentRead more
Instructor's Assistant
Chandler MMA
05.2019 - 03.2023Read more
Corona Del Sol High School - High School Diploma,
Read more
Arizona State University - Some College (No Degree), Sports Business
Read more
Mark Tejada