MARK THOMAS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Salesperson
White Lightning Harley-Davidson
02.2023 - Current
- Developed and implemented sales strategies to increase profits.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
T-Mobile
01.2018 - 06.2021
- Updated account information to maintain customer records.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Parts & Service Professional
Southern Honda Power Sports
01.2017 - 01.2018
- Service writer for vehicle maintenance and part installation
- Tele sales and internet web order processing
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
Service Professional
Pandora's European Motorsports
09.2016 - 12.2016
- Service writer for vehicle maintenance and part installation
Customer Service Rep
Blue Cross Blue Shield TN
07.2014 - 07.2016
- Customer Service Rep for Medicare Advantage/O65 Members
Parts & Service Professional
Southern Honda Power Sports
01.2012 - 01.2014
- Service writer for vehicle maintenance and part installation
- Tele sales and internet web order processing
Sale Consultant
Sears Automotive Center
05.2010 - 01.2012
- Service writer for vehicle maintenance and Customer Service/Sales Associate
Customer Service Rep II
T-Mobile USA
01.2008 - 06.2010
- Customer service representative for the customer care and complaint department
- Handle customers billing issues and internet sales
CSR/Internet Sales
Convergys
06.2006 - 04.2008
- Customer service representative for internet sales and outbound calls to customers
Education
TECHNICAL CERTIFICATE -
CHATTANOOGA STATE COMMUNITY COLLEGE
Chattanooga, TNG.E.D. -
CHATTANOOGA STATE COMMUNITY COLLEGE
Chattanooga, TN08.2000
Skills
TECHNICAL TRAINING FOR MOTORCYCLES
EXPERIENCE WITH LARGEST VOLUME DEALER
EXPERIENCE WITH ALL PARTS DISTRIBUTORS
TOP CUSTOMER SERVICE
TOP SALESMAN
References
- JIMMY JONES, CHATTANOOGA STATE MOTORCYCLE MARINE PROGRAM, 423-697-3178
- ED GRUN, CHATTANOOGA STATE MOTORCYCLE MARINE PROGRAM, 423-697-3178
- SEAN DONALD, SOUTHERN HONDA POWERSPORTS, 423-867-7541
- CANDY LOCKHART, T-MOBILE U.S.A., 423-598-4000
Timeline
Salesperson
White Lightning Harley-Davidson
02.2023 - Current
Customer Service Representative
T-Mobile
01.2018 - 06.2021
Parts & Service Professional
Southern Honda Power Sports
01.2017 - 01.2018
Service Professional
Pandora's European Motorsports
09.2016 - 12.2016
Customer Service Rep
Blue Cross Blue Shield TN
07.2014 - 07.2016
Parts & Service Professional
Southern Honda Power Sports
01.2012 - 01.2014
Sale Consultant
Sears Automotive Center
05.2010 - 01.2012
Customer Service Rep II
T-Mobile USA
01.2008 - 06.2010
CSR/Internet Sales
Convergys
06.2006 - 04.2008
TECHNICAL CERTIFICATE -
CHATTANOOGA STATE COMMUNITY COLLEGE
G.E.D. -
CHATTANOOGA STATE COMMUNITY COLLEGE
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