Mark Thomas
Minneapolis,MN
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart and a proven track record in inventory management and customer service. Skilled in forklift operation and maintaining workplace safety, I excel at optimizing stock levels and enhancing the shopping experience, consistently achieving operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Walmart
8000 Lakeland Ave N, Minneapolis
06.2025 - Current
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management by organizing and labeling merchandise accurately.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Operated equipment for unloading deliveries and restocking items promptly.
- Monitored stock levels, identifying low inventory items for timely replenishment.
- Engaged with customers to provide assistance and enhance shopping experience.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Material Handler
O'Reilly Auto Parts Distribution Center
6610 W Broadway, Brooklyn Park, MN 55443
01.2024 - 12.2024
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Received and inspected incoming shipments for accuracy and quality control.
- Organized inventory by categorizing products and maintaining accurate stock levels.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Maintained cleanliness and safety standards throughout work area in compliance with regulations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Drove forklifts, pallet jacks and other equipment to move materials.
Package Handler
FedEx
8450 Revere Lane N Maple Grove, MN 55369
08.2022 - 11.2023
- Operated sorting machinery to ensure efficient package routing and delivery.
- Loaded and unloaded packages, maintaining accuracy in inventory management.
- Assisted in training new team members on safety protocols and operational procedures.
- Collaborated with team to optimize workflows, reducing processing time for shipments.
- Conducted quality checks on packages to ensure compliance with shipping standards.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
Sales Associate
GameStop
349 Willow Bend, Crystal, MN 55428
07.2021 - 08.2023
- Trained new hires on store policies and customer service best practices.
- Resolved customer inquiries and complaints efficiently to foster loyalty.
- Implemented visual merchandising strategies to increase product visibility and appeal.
- Monitored competitor activities and provided insights for strategic adjustments in offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Best Buy
12905 Elm Creek Blvd N, Maple Grove, MN 55369
11.2022 - 07.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise.
- Processed transactions accurately, maintaining cash handling protocols.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Venture Academey
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Heavy lifting
- Maintaining safety
- Handheld scanner use
- Order picking
- Shelf organization
- Efficient movement
- Unloading trucks
- Loading and unloading
- Workplace cleanliness
- Warehouse safety
- Forklift operation
- Inventory auditing
- Cashier support
- Stocking products
- Barcode scanning
- Customer service
- Stocking
- Organization and categorization
- Retail merchandising
- Forklift safety and operation
Timeline
Overnight Stocker
Walmart
06.2025 - Current
Material Handler
O'Reilly Auto Parts Distribution Center
01.2024 - 12.2024
Sales Associate
Best Buy
11.2022 - 07.2023
Package Handler
FedEx
08.2022 - 11.2023
Sales Associate
GameStop
07.2021 - 08.2023
High School Diploma -
Venture Academey