Mark Thomas Rawdon
Westerville
Summary
16.5 yrs. experience in public administration, 12 yrs. as a landscape architect/horticulturalist, 3.5 yrs. managerial/supervisory experience, 9 yrs. sales experience, proven project-centered troubleshooting and negotiation skills, excellent customer service, interpersonal and communication skills, on-the-job dependability, and a solid work history.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unemployment Compensation Claims Specialist 1: Interstate and Federal Claims
Ohio Department of Job and Family Services
07.2012 - Current
- Primary duties include: Troubleshooting UI unemployment and Trade claims, acting as a lead worker, preparing and conducting training sessions with examiners, training new employees, representing ODJFS during UCRC HO level hearings, acting as liaison with Redeterminations department, writing of training manual.
Customer Service Representative/Unemployment Compensation Examiner 2: Redeterminations and Appeals Section
Ohio Department of Job and Family Services
01.2009 - 07.2012
- Primary duties included: rendering decisions on unemployment compensation appeals, assisting claimants and employers with questions and concerns regarding appeals, troubleshooting of UI claims, active involvement in the writing and preparation of desk aids, training of personnel.
Inside Sales Associate
Kevin McGovern Associates
05.2008 - 01.2009
- Primary duties include: inside sales of HVAC accessories and boiler room components: assisting principal with job take-offs and bid proposals: administrative, accounting and clerical work.
Landscape Architect
MS Consultants, Inc.
03.2007 - 02.2008
- Primary duties included: landscape and irrigation design of company projects nationwide, rain garden design for EPA compliance, drafting of feasibility studies and analysis and recommendation reports.
Landscape Designer/Warranty Division Manager
Blendon Gardens, Inc.
03.2000 - 01.2007
- Company Overview: (Largest landscape design/build company in Ohio at the time)
- Primary duties included: negotiation of client quality assurance issues and management of personnel and client issue remedies: meeting with clients regarding design and installation of builder landscape packages: assisting principal with the design and renderings of subdivision entryways, buffer zones and residential projects, job estimating.
Education
MLA - Landscape Architecture
The Ohio State University
Columbus, OH03-1992
BA - Clinical Psychology, minor Botany
The Ohio State University
Columbus, Ohio06-1986
Skills
- Windows, Microsoft Word, Teams, Excel, Access, Outlook, Explorer, PowerPoint, AutoCad, and system troubleshooting
Certification
- Previously possessed Commercial Pesticide License, Department of Agriculture for 6 years.
- Certificates in hydraulics, electro-mechanical and mechanical, Columbus State Community College, 2008.
References
References available upon request.
Community Service
Worthington Christian Church, Divorce Care Facilitator, 2019, 2022, Secretary of the Board, Tri-Village Sertoma: 1997, 1998, 1999.
Timeline
Unemployment Compensation Claims Specialist 1: Interstate and Federal Claims
Ohio Department of Job and Family Services
07.2012 - Current
Customer Service Representative/Unemployment Compensation Examiner 2: Redeterminations and Appeals Section
Ohio Department of Job and Family Services
01.2009 - 07.2012
Inside Sales Associate
Kevin McGovern Associates
05.2008 - 01.2009
Landscape Architect
MS Consultants, Inc.
03.2007 - 02.2008
Landscape Designer/Warranty Division Manager
Blendon Gardens, Inc.
03.2000 - 01.2007
MLA - Landscape Architecture
The Ohio State University
BA - Clinical Psychology, minor Botany
The Ohio State University
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