Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Thurnau

Lakeville,MN

Summary

Dynamic and reliable professional with a strong background in guest service at Emagine Entertainment. Proven ability to enhance customer satisfaction through effective communication and safety awareness. Skilled in cash register operation and maintaining cleanliness, consistently ensuring a positive experience for all guests. Committed to quality assurance and operational excellence.

Overview

6
6
years of professional experience

Work History

Usher

Emagine Entertainment
Lakeville, MN
06.2023 - Current
  • Welcomed and directed guests, ensuring a positive and engaging theater experience.
  • Assisted in maintaining cleanliness and organization within auditoriums and common areas.
  • Provided information on showtimes, ticketing, and amenities to enhance guest satisfaction.
  • Monitored audience behavior to ensure compliance with safety regulations and policies.

Snowboard Technician

Buck Hill Ski Area
Burnsville
11.2019 - 03.2025

Prepared snowboard equipment for customers, repaired equipment, and assisted customers with sizing and using equipment.

Service Associate

Target
Lakeville, MN
07.2022 - 12.2022

Assisted customers with returns and any questions, delivered drive up orders, and worked at the cash register.

Food Runner

Brianno’s Chart House
Lakeville, MN
07.2020 - 05.2022

Prepared and delivered food to customers, assisted bartenders, and set up for events such as weddings.

Education

Diploma - Plumbing

Hennepin Technical College
Minneapolis, MN
04.2026

Skills

Patience and composure

Working under pressure

Reliability and punctuality

Safety awareness

Guest service

Cleaning and sanitizing

Cash register operation

Policy enforcement

Guest relations

Quality assurance

Timeline

Usher

Emagine Entertainment
06.2023 - Current

Service Associate

Target
07.2022 - 12.2022

Food Runner

Brianno’s Chart House
07.2020 - 05.2022

Snowboard Technician

Buck Hill Ski Area
11.2019 - 03.2025

Diploma - Plumbing

Hennepin Technical College
Mark Thurnau