Mark Tipton
Hamilton,MS
Summary
Self sufficient with initiative and self driven to perform job duties at a high level and in a timely manner. Experience and acquired skills in environmentalism and hazardous material disposal in my two previous job roles. Ambitious and seeking to apply that experience and skills to this potential new career path.
Overview
4
4
years of professional experience
Work History
Parts Counter Advisor
ThompsonCat Machinery
Columbus, MS
03.2024 - Current
- Served as point of contact between customers and vendors for order status updates.
- Entered data into computer system for tracking purposes and maintained accurate records of all transactions.
- Created invoices based on customer orders and ensured they were sent out promptly.
- Verified that all orders were filled accurately with the correct parts before shipment.
- Greeted customers and provided excellent customer service.
- Responded quickly to customer complaints or questions in an effective manner.
- Assisted in the organization of warehouse materials to ensure efficient storage and retrieval.
- Researched part numbers, prices, availability, and other related information for customers.
- Issued credits or refunds according to company policies and procedures.
- Conducted regular cycle counts to verify inventory accuracy and identified discrepancies when necessary.
HVAC Technician
Welch AC and Plumbing
Greenwood Springs, MS
01.2023 - 03.2024
- Duties: handling and disposing of hazardous materials and refrigerant gases
- Split system AC unit change outs
- Mini split system installations and change outs
- Split system duct work and installations
- Unit troubleshooting and repair
- Unit servicing
- Plumbing installation and repair
- Bathroom renovation including but not limited to: shower, vanity and toilet installation
USDA FSA Program Technician
USDA Farm Service Agency
Aberdeen, MS
01.2020 - 04.2022
- Duties: Worked with ESRI ARCGIS software, Arc Map and has knowledge of GIS systems
- Ability to use GPS systems and read drawings, maps, legal descriptions and plats
- Worked with environmental evaluations and determinations associated with environmental compliance with federal regulations, Assist in the preparation of environmental documents, preparation of information, reports and correspondence in relation to environmental compliance determinations dealing with USDA projects
- Easily resolves problems and completes assigned tasks with timely precision
- Experienced in running and operating government computer programs, Performed daily, weekly and monthly computer tasks, Completed applications for specific programs, enrollments for all active programs, and completed records and files, Assisted other county office employees by performing specific, routine segments of broader programs, Has detailed knowledge of the USDA FSA County office operations
- Served as a back-up in one or more program areas in the absence of the employee responsible for the program or programs
- Updated other office employees and clients on changes in program provisions
- Recommended and established operating procedures, and developed tools to ensure that program requirements were met and that all steps in program transactions were completed timely
- Reviewed and maintained program notices, handbook amendments, and similar materials which are disseminated through a multitude of sources
- Noted changes in program policies and requirements and determined impact of such changes upon existing County Office operations and procedures
- Prepared correspondence, newsletters, and other informational items related to programs administered in the county office
- Prepared recurring reports
- Ensured that Personally Identifiable Information (PII) is protected at all times by exercising controls and safeguards to preserve the integrity and confidentiality of material containing PII
- Ensured documentation of all customer service interactions
- Ensured that customers were aware they have access to additional agricultural resources provided by USDA and other agricultural stakeholders through FSA
- Made suggestions to improve efficiency in staff meetings with supervisor
- Developed the ability to quickly transition from program to program as required to timely service clients.
Education
Diploma -
Hamilton High School
05.2015
University of MS (2017-2019)
Itawamba Community College (2015-2017)
Skills
- Proficient with Excel, MS Word, Power Point, WHIP, CRP, ARC-PLC, MIDAS, Price Support, Farm Loan Programs, Disaster Assistance Programs, Livestock Indemnity Program and ELAP
- Heavy Equipment Operation
- Electrical Maintenance
- Soldering
- An easy learner and technologically inclined
- Pays attention to detail
- Resolves difficult assignments
- Leadership skills
- Adaptability
- Excellent Customer Service
- Communication skills
- Follows deadlines and works in a prompt manner
- Able to review compliance checklist with the privatization program manager and keep a record of this
- Can perform inspections to evaluate appearance, maintenance, and habitability of the units, facilities and equipment
- Verifies compliance with warranty, fire, safety, and security requirements
- Data entry for inspection checklists into proper program
- Verifies compliance with referral and waterfall tenant policies by reviewing resident files
- Resolves incorrect payments
- Works on hardship applications from residents and provide a response in a timely manner
- Follows up on complaints and inquiries, then inputs into a daily program
- Works a No-Tolerance policy on discrimination and pet agreements
- Investigates alleged discrimination complaints
- Attends meetings, briefings, and committees
- Written and oral communications and coordination are professional and technically accurate
Timeline
Parts Counter Advisor
ThompsonCat Machinery
03.2024 - Current
HVAC Technician
Welch AC and Plumbing
01.2023 - 03.2024
USDA FSA Program Technician
USDA Farm Service Agency
01.2020 - 04.2022
Diploma -
Hamilton High School
University of MS (2017-2019)
Itawamba Community College (2015-2017)