Mark Todd
Lacombe,LA
Summary
Results-driven Master Technician with over 25 years of experience in automotive diagnostics and repair. Demonstrated ability to lead teams in streamlining processes and training technicians to improve service outcomes and customer satisfaction.
Detail-oriented Master Technician specializing in complex vehicle systems. Known for exceptional diagnostic skills and a continuous improvement mindset, driving optimal performance and customer satisfaction.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Automotive Master Technician
Supreme Toyota
2020.07 - Current
- Executed comprehensive diagnostics and repairs on complex vehicle systems to ensure optimal functionality and compliance with safety regulations.
- Directed team initiatives to enhance diagnostic processes, aiming to minimize repair durations and improve service efficiency.
- Trained junior technicians on advanced repair techniques and best practices for customer service.
- Collaborated with service advisors to prioritize work orders based on urgency and customer needs.
- Diagnosed and repaired complex vehicle issues utilizing advanced diagnostic tools and techniques.
Master Technician
Lakeside Toyota
2004.03 - 2020.07
- Diagnosed and repaired complex vehicle systems, ensuring optimal performance and safety standards.
- Directed team in establishing streamlined diagnostic processes to enhance operational efficiency.
- Utilized manufacturer-specific tools and software for accurate diagnostics and repairs.
- Developed maintenance schedules that improved vehicle reliability and customer satisfaction ratings.
- Led team in performing routine maintenance, ensuring compliance with manufacturer specifications.
Rental Equipment Technician
The Home Depot Inc
2002.12 - 2004.03
- Conducted equipment maintenance and repairs to ensure optimal functionality.
- Diagnosed mechanical issues and implemented effective solutions to minimize downtime.
- Troubleshot equipment failures and remedied problems to restore functionality.
- Optimized workflow, organizing tool and equipment storage for improved accessibility and efficiency.
Master Automotive Technician
Crescent City Infiniti
1995.12 - 2002.11
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Led a team of technicians to optimize repair workflows and enhance service delivery efficiency.
- Collaborated with service advisors to address customer concerns and improve overall satisfaction ratings.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
Education
High School Diploma -
Brother Martin
Gentilly, LA1989-05
Skills
- Proficient in conveying information
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Brake systems
- Powertrain systems
- CAN bus systems
- Engine repair
- Air conditioning
- Advanced diagnostics
- Automotive electronics
- Heating systems
- Fuel systems
- Operating air compressors
- Emissions control
- Electrical systems
- Rebuilding engines
- Ignition systems
- OBD-iI diagnostics
- Adaptive cruise control
- Collision avoidance systems
- Hybrid systems
- Electrical circuits diagrams
- Body electrical systems
- Blind spot monitoring
- Driveability diagnosis
- Stability control systems
- Welding and fabrication
Certification
ASE Certified Master Technician
Totota Certified Master Technician
Toyota Hybrid Certified Technician
Toyota Supra Certified Technician
Timeline
Automotive Master Technician
Supreme Toyota
2020.07 - Current
Master Technician
Lakeside Toyota
2004.03 - 2020.07
Rental Equipment Technician
The Home Depot Inc
2002.12 - 2004.03
Master Automotive Technician
Crescent City Infiniti
1995.12 - 2002.11
High School Diploma -
Brother Martin