Mark Turetsky
Manalapan,New Jersey
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Technician
Withum Smith & Brown
Red Bank, NJ
04.2025 - Current
- Built and configured laptops and desktops for deployment across multiple offices.
- Utilized Microsoft Intune (UEM) to image, configure, and manage Windows 10/11 devices.
- Supported hardware deployments, tracking assets and managing device logistics.
- Assisted in equipment installations, ensuring compliance with safety protocols.
- Diagnosed and resolved technical issues for clients, enhancing service reliability.
IT Support Technician Intern
Atlantic Health System
Summit, NJ
06.2024 - 08.2024
- Resolved over 200 user support tickets, achieving a 95% first-call resolution rate.
- Installed and configured software on 150+ systems, maintaining compliance with organizational standards.
- Assisted with system updates, troubleshooting network and hardware issues, and user setup tasks.
- Provided technical support for hardware and software issues across various departments.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ12.2024
Skills
- Systems & Tools: Windows 10/11, Active Directory, Azure AD, Microsoft Intune, SCCM, Office 365, Group Policy
- Networking: TCP/IP, DNS, DHCP, VPN, VLANS, Subnetting, Network Troubleshooting, Net fundamentals
- Security: Access Management, Endpoint Security, Identity & Access Control, Sec fundamentals
- Cloud & Identity: AWS Cloud Practitioner, Azure AD (User & Access Management)
- Hardware & Deployment: Laptop Imaging, Device Deployment, Asset Management, Peripheral Troubleshooting, Hardware Diagnostics
- Ticketing Systems: ServiceNow, Ivanti, Cherwell
- Soft Skills: Problem-Solving, Time Management, Team Collaboration, Attention to Detail
Certification
- CompTIA Network+ (N10-009) — Issued Apr 2026 · Expires Apr 2029
- CompTIA Security+ (SY0-701) — Issued Aug 2025 · Expires Aug 2028
- AWS Certified Cloud Practitioner — Issued Oct 2022 · Expires Sep 2028
Timeline
IT Service Technician
Withum Smith & Brown
04.2025 - Current
IT Support Technician Intern
Atlantic Health System
06.2024 - 08.2024
Bachelor of Science - Information Technology
Arizona State University