Mark Turetsky
Manalapan ,NJ
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Technician
Withum Smith & Brown
Red Bank, NJ
03.2025 - 03.2026
- Resolved 20+ daily tickets across hardware, software, and network issues in a 300+ user enterprise environment
- Serve as primary point of contact for end-user technical issues (Office 365, VPN, account access, system performance)
- Streamlined Windows device deployment by implementing automated imaging workflows (unattend.xml), reducing setup time and improving consistency across endpoints
- Deploy, configure, and image Windows 10/11 devices using Microsoft Intune (UEM)
- Manage full device lifecycle: provisioning, asset tracking, and decommissioning
- Support onboarding/offboarding processes (device setup, user account provisioning, access configuration)
- Troubleshoot network connectivity issues across VLAN segmentation, DNS resolution, DHCP failures, and routing paths
- Document and track incidents using ServiceNow and other ticketing systems
IT Support Technician Intern
Atlantic Health System
Summit, NJ
06.2024 - 08.2024
- Resolved 200+ tickets with 95% first-call resolution rate
- Installed/configured software on 150+ enterprise systems
- Supported hardware, software, and network-related issues across departments
- Assisted with account setup, system updates, and troubleshooting
- Delivered in-person and remote support to end users
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZSkills
- Systems & Tools: Windows 10/11, Active Directory, Azure AD, Office 365, Group Policy
- Endpoint Management: Microsoft Intune (UEM), SCCM, Device Configuration, Policy Deployment
- Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Subnetting, Troubleshooting
- Security: Access Management, Endpoint Security, Identity & Access Control
- Cloud & Identity: AWS Cloud Practitioner, Azure AD (User & Access Management)
- Hardware & Deployment: Imaging, Device Deployment, Asset Management, Diagnostics
- Ticketing Systems: ServiceNow, Ivanti, Cherwell
- Automation & Scripting: Windows Imaging Automation (unattendxml), Deployment Optimization
Certification
- CompTIA Network+ (N10-009) — Issued Apr 2026 · Expires Apr 2029
- CompTIA Security+ (SY0-701) — Issued Aug 2025 · Expires Aug 2028
- AWS Certified Cloud Practitioner — Issued Oct 2022 · Expires Sep 2028
Timeline
IT Service Technician
Withum Smith & Brown
03.2025 - 03.2026
IT Support Technician Intern
Atlantic Health System
06.2024 - 08.2024
Bachelor of Science - Information Technology
Arizona State University