MARK VALETTI
Wheaton,IL
Summary
Director of Operations with 15+ years leading multi-unit restaurant operations across strategy, process improvement, and team leadership. Known for driving sales performance through P&L management, financial analysis, and operational execution. Delivered KPI results while improving operational cohesion and efficiency.
Overview
39
39
years of professional experience
Work History
General Manager
Labriola Ristorante
07.2026 - Current
- Supported daily restaurant operations while balancing guest satisfaction, service standards, and floor performance.
- Assisted with budget tracking, labor scheduling, and P&L review to support financial targets.
- Helped with hiring, training, and coaching for front-of-house and back-of-house teams.
- Handled inventory control, ordering, and vendor communication to maintain product availability.
- Reviewed sales trends and guest feedback to improve operations and service consistency.
- Managed diverse team of professionals and supported positive work environment and employee satisfaction.
- Developed and carried out strategies to increase sales and profitability.
- Created policies and procedures to streamline operations.
- Drove continuous improvement efforts that strengthened operational performance across departments.
General Manager
Cooper's Hawk Winery and Restaurant
01.2025 - 01.2026
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Director of Operations
Infuse Hospitality
01.2024 - 01.2025
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Analyzed customer feedback and identified areas for improvement to drive business success
District Manager
Lou Malnati's Pizzeria
01.2013 - 01.2024
- Supervised various locations, enforcing high-quality standards of operation, leading to 'Best in Company' District results.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
United States Marine Corps, Worldwide - Desert Storm
United States Marine Corps
01.1988 - 01.1992
- Platoon Leader
- Supply Administration Chief – Graduated #1 in class and meritoriously promoted
Education
Associate of Arts - Business Administration and Management
Lincoln Land Community College
Springfield, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Collaboration and teamwork
- Training and coaching
- Customer relations
- Relationship management
- P&L oversight
- Motivation strategies
- Labor cost control
- Employee development
- Interpersonal communication
- Operations oversight
Timeline
General Manager
Labriola Ristorante
07.2026 - Current
General Manager
Cooper's Hawk Winery and Restaurant
01.2025 - 01.2026
Director of Operations
Infuse Hospitality
01.2024 - 01.2025
District Manager
Lou Malnati's Pizzeria
01.2013 - 01.2024
United States Marine Corps, Worldwide - Desert Storm
United States Marine Corps
01.1988 - 01.1992
Associate of Arts - Business Administration and Management
Lincoln Land Community College