
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
* Core Mark
* Inventory Management
* Food Safety and Handling
* Cash Handling and Procedures
* All Safety Protocols
* Equipment Maintenance
* Customer Service
* Task Delegation
* GSR Training
* Interprice/Audits
* Class C certification for AMPM
* Bellshire and Core Standards
* Understanding Schematics for Resets.consistently deliver outstanding guest service, proactively offering assistance with a helpful approach. I am dedicated to identifying opportunities to elevate the guest experience while living our core values and adhere to all directives provided by store management.
Responsibilities
• Strictly adhere to safety protocols, aligning with established company regulations, and encourage team members to do the same. I promptly report any maintenance or safety concerns to store management.
• Ensure full compliance with all applicable local, regional, and state laws and regulations concerning restricted sales, including alcohol, tobacco, and lottery products.
• Committed to providing fresh food with meticulous attention to detail, adhering to safety standards including time and temperature logs.
I also maintain all necessary food safety and handling certifications.
• Adhere to all cash handling protocols while following the Cash Handling Policy. Maintain precise records and documentation for prices for store merchandise, voids, and waste. Promptly inform Store Management of any sales, cash, or operational inconsistencies.
• Maintain fully stocked and front-faced coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays on a consistent basis.
• Implementing suggestive selling techniques to enhance customer awareness of our new Epic Goods Line and promoting customer enrollment in the Earnify app to bolster participation in our Rewards loyalty program.
• Perform cleaning duties for windows, floors, shelving, counters, and restrooms and regularly complete outside cleaning details., in all weather conditions according to our Game Plan.
• Responsible for assembling, organizing, and leading project teams, with comprehensive involvement in mold fabrication, pigmentation mixing for color palettes, and the application of liquid dyes and acids for concrete staining and etching.
My approach emphasizes effective task delegation and collaborative teamwork.
• Overseeing project performance against timelines.
• Facilitating clear and consistent communication among team members, and clients.
• Managing and adapting to changes in project scope.
• Identifying and resolving issues throughout the project.
• Food Preparation & Cooking:
Participate in meal preparation, upholding stringent quality standards, and ensuring consistency in all dishes.
• Quality Control:
Oversee food quality, portioning, and presentation to align with established restaurant standards.
• Inventory Management:
Manage inventory tracking, procurement of supplies, and stock levels to mitigate waste and maintain ingredient freshness.
• Staff Supervision:
Supervise kitchen staff, including line cooks, prep cooks, and dishwashers, delegating tasks and ensuring efficient workflow.
• Training and Development:
Provide comprehensive training to new kitchen personnel, encompassing food preparation methodologies, safety protocols, and operational procedures.
• Safety and Sanitation Compliance:
Uphold stringent food safety and hygiene regulations, oversee kitchen sanitation practices, and proactively mitigate potential health risks.
• Issue Resolution:
Address kitchen-related challenges, implement troubleshooting measures, and effectively resolve operational issues encountered during service.
• Equipment Management:
Maintain kitchen equipment in optimal working condition and promptly report any required maintenance.
• Administrative Responsibilities:
Manage staff scheduling, oversee supply procurement, implement labor controls, and administer cost management strategies to achieve financial objectives.
Core Mark
Inventory Management
Food Safety and Handling
Cash Handling and Procedures
All Safety Protocols
Equipment Maintenance
Customer Service
Task Delegation
GSR Training
Interprice/Audits
Class C certification for AMPM
Bellshire and Core Standards
Understanding Schematics for Resets