Mark Viera
Houston,TX
Summary
Dependable and adaptable professional with a proven track record in fast-paced customer service and operations environments. Recognized for a strong work ethic, reliability, and the ability to quickly master new systems and processes. Demonstrates high competency in communication, problem-solving, and time management while maintaining professionalism under pressure. Committed to delivering results, fostering team success, and continuously enhancing performance.
Overview
2027
2027
years of professional experience
Work History
Ramp Agent
Southwest Airlines
houston , TX
- Loaded and unloaded baggage from aircraft in a timely manner.
- Coordinated with flight crews for safe aircraft departures and arrivals.
- Conducted safety checks on loading equipment and vehicles regularly.
- Maintained cleanliness and organization of the ramp area at all times.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Maintained on-time connections by guiding aircraft to and from gate positions.
Bartender
Perry's Steakhouse & Grille
Houston, TX
- Prepared and served a variety of cocktails and beverages to guests.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Door Refinisher
Rick's Front Door Refinishing
Houston, TX
- Prepared surfaces for refinishing using sanders and scrapers.
- Applied stains and finishes to enhance wood appearance.
- Maintained tools and equipment for optimal performance.
- Inspected completed work for quality and consistency standards.
- Sprayed paint onto furniture or woodwork with spray guns.
Delivery Driver
FedEx
Houston, TX
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Loaded and unloaded packages while adhering to weight and safety protocols.
- Communicated with dispatch to report delivery status and resolve issues promptly.
- Provided exceptional customer service during package drop-offs, enhancing client satisfaction.
Warehouse Packer
Amazon
Houston, texas
10.2025 - Current
- Pack customer orders accurately and efficiently for timely shipment.
- Collaborate with team members to meet daily packing goals.
- Inspect items for quality and report discrepancies promptly.
- Maintain packing supplies by restocking materials as needed.
- Labeled boxes, containers, and pallets for shipment purposes.
Education
Associate of Applied Business - Business
Houston Community College
Houston, TX06-2025
High School Diploma -
Madison Highschool
Houston, TX06-2020
Skills
- Equipment operation
- Safety compliance
- Customer service
- Problem-solving
- Loading and unloading
- Effective communication
- Team collaboration
- Attention to detail
- Punctual and reliable
- Adaptable to change
- Load planning
Education and Training
other,true,other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Packer
Amazon
10.2025 - Current
Ramp Agent
Southwest Airlines
Bartender
Perry's Steakhouse & Grille
Door Refinisher
Rick's Front Door Refinishing
High School Diploma -
Madison Highschool
Delivery Driver
FedEx
Associate of Applied Business - Business
Houston Community College