Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
Interests
Timeline
background-images

Mark Vishnevetsky

Summary

Experienced and courteous customer service representative skilled in communication and problem-solving. Proven track record of exceeding productivity and quality objectives in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wait Staff

Texas Roadhouse
06.2021 - Current
  • Boosted guest check averages by up-selling appetizers, drinks, and desserts.
  • Ensured timely, accurate order prep through kitchen coordination.
  • Promptly fulfilled additional requests via table follow-ups.
  • Managed payments and ensured receipt balance accuracy.
  • Supported colleagues during rush hours to promote teamwork and service quality.
  • Gained lead closer position by executing essential closing tasks.
  • Ranked highest in restaurant and local market sales.
  • Elevated to trainer position for onboarding new employees.

Call Center Agent

MasterCard
10.2023 - 11.2024
  • Increased call center efficiency by managing high volumes and multitasking effectively.
  • Conducted reviews of flagged transactions indicating possible fraud.
  • Advanced or resolved fraud cases efficiently.
  • Provided excellent service while delivering company scripts and protocols.
  • Met q1 KPI metrics at 100 percent for business, compliance, and customer areas with a handle time of 451 seconds from 26 evaluations.
  • Met q2 KPI metrics at 100 percent for business, compliance, and customer areas with a handle time of 398 seconds from 12 evaluations.
  • Resolved conflicts by demonstrating empathy and understanding.
  • Supported call center improvements through collaboration with supervisors.

Wash Line Associate

Rock Hill Touchless Car Wash
03.2021 - 05.2021
  • Executed quality washes and detailing for vehicles
  • Facilitated entrance operations, assisted customers, and directed vehicles into wash tunnel
  • Maintained a welcoming, positive demeanor for customers and team members
  • Utilized various chemicals to ensure high-quality vehicle service

Restaurant Team Member

Panera Bread
06.2018 - 03.2021
  • Operated cash register for cash, check, credit card transactions.
  • Assisted customers with purchases, item location, and rewards program enrollment.
  • Ensured cleanliness of dining room and work areas, adhering to safety guidelines.
  • Updated on menu changes to provide accurate information and meal recommendations.
  • Maintained inventory levels for smooth service flow.
  • Prepared and served menu items quickly and consistently.
  • Managed operation of espresso machines, blenders, commercial coffee brewers.

Concessions

Creve Coeur County Parks
10.2020 - 02.2021
  • Assisted patrons with concessions purchases through POS system
  • Ordered, stocked, and maintained inventory records on all concession products
  • Maintained a clean work environment.

Education

General Transfer Studies -

St. Louis Community College Meramec
St. Louis, MO
12.2021

High School Diploma -

Parkway Central High School
Chesterfield, MO
05.2020

Skills

  • Interpersonal skills
  • Communication
  • First contact resolution
  • Organization
  • Team Development
  • Attention to detail
  • Problem solving
  • Ability to use technology with ease
  • Utilizing various programs such as Microsoft excel, powerpoint, Fico Falcon fraud manager, Portfolio Viewer
  • Upselling
  • Food production
  • POS sales

Awards

  • SMART Server Certificate - 2025
  • STLCC dean’s list recognition - Fall 2020
  • High School diploma - 2020
  • Spirit of Central award in Mathematics - 2019
  • Scholar athlete award - Parkway Central Soccer, 2016
  • Superior rating - saxophone solo in National Federation Junior Festivals, 2017

Certification

  • Smart Server Certificate 2025

Languages

Russian
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary

Interests

Nature, music, travelling,

Timeline

Call Center Agent

MasterCard
10.2023 - 11.2024

Wait Staff

Texas Roadhouse
06.2021 - Current

Wash Line Associate

Rock Hill Touchless Car Wash
03.2021 - 05.2021

Concessions

Creve Coeur County Parks
10.2020 - 02.2021

Restaurant Team Member

Panera Bread
06.2018 - 03.2021

General Transfer Studies -

St. Louis Community College Meramec

High School Diploma -

Parkway Central High School

Similar Profiles

CREATE PROFILE