Mark Voeltz Jr
Blauvelt,NY
Summary
Dedicated and compassionate individual with a strong commitment to helping others and serving the community. Started at a young age by joining the fire department and progressing through the ranks. Experienced in providing emergency assistance, including responding to car accidents, breakdowns, and offering roadside services. Proven ability to remain calm under pressure and work effectively in high-stress situations to ensure safety and support for those in need.
Overview
22
22
years of professional experience
Work History
Truck Driver
Innov8tive Environmental Services
Valhalla, NY
01.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Owner / Operator
MCV Towing Inc.
Elmsford, NY 10523
01.2022 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Driver / Laborer
Town Of Mount Pleasant
Thornwood, NY
01.2018 - 01.2022
- Mount Pleasant Highway Department.
- Truck driver
- laborer
- snow plowing / removal
- tree cutting
- paving roads
- operating machinery
- drainage projects
Tow Truck Driver /Manager of Operations
Mark's Towing Inc.
Thornwood, NY
01.2004 - 12.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Chief of Operations
Hawthorne Vol. Fire Department.
Hawthorne, NY 10532
11.2005 - 08.2020
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Established strong relationships with local government officials to secure necessary funding and resources for the department''s needs.
- Supervised incident command operations, ensuring proper coordination among on-scene personnel and effective communication with external agencies.
- Reduced workplace injuries by enforcing strict adherence to safety protocols and conducting regular inspections of facilities and equipment.
- Updated standard operating procedures to reflect advancements in firefighting technology and best practices.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Successfully led large-scale emergency exercises, testing the readiness of personnel under high-pressure scenarios and identifying gaps in response capabilities.
- Strengthened interdepartmental communication through regular meetings, improving collaboration on projects involving multiple divisions.
- Promoted public trust in the department by maintaining transparency in operations, addressing concerns from community members, and ensuring accountability among staff members at all levels.
- Enhanced firefighting strategies for better efficiency in extinguishing fires and reducing property damage.
- Collaborated with neighboring departments for seamless interoperability during large-scale emergencies or natural disasters.
- Established a mentoring program for newer firefighters that increased their skills development rate significantly.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Created fire prevention courses to educate general public.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Received Two lifesaving awards and multiple unit citations during my time in the department
Warehouse Worker
The Wine Enthusiasts
Hawthorne, NY
01.2007 - 01.2007
- Loaded and unloaded trucks
- Inventory of products
- Cleaned.
Education
GED -
Pearson VUE
Richmond, VA07.2024
Skills
- Strong Work Ethic
- Towing equipment operation
- Customer Service
- Safe Driving Practices
- Heavy Lifting Abilities
- Roadside Assistance
- Equipment Maintenance Knowledge
- Organization and Planning
- Stress Tolerance
- Vehicle Recovery Expertise
- Safety Management
- Defensive Driving Techniques
- Load Securement Proficiency
Timeline
Truck Driver
Innov8tive Environmental Services
01.2024 - Current
Owner / Operator
MCV Towing Inc.
01.2022 - 01.2024
Driver / Laborer
Town Of Mount Pleasant
01.2018 - 01.2022
Warehouse Worker
The Wine Enthusiasts
01.2007 - 01.2007
Chief of Operations
Hawthorne Vol. Fire Department.
11.2005 - 08.2020
Tow Truck Driver /Manager of Operations
Mark's Towing Inc.
01.2004 - 12.2021
GED -
Pearson VUE