Hi, I’m
Mark Waldman
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
14
years of professional experience
1
Certificate
Work History
NY Lounge Decor
Party Coordinator
09.2023 - Current
Job overview
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Managed event logistics and operations.
Alliance fields solutions
Field Technician
09.2022 - 02.2023
Job overview
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
B&A Lawn Sprinklers
Sprinkler Technician
03.2022 - 09.2022
Job overview
- Performed routine inspections of sprinkler systems, ensuring proper functionality and compliance with safety regulations.
- Repaired and replaced faulty components to maintain optimal system performance and prevent water damage.
- Collaborated with other technicians for efficient installation and maintenance of complex sprinkler systems.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining system features to clients.
- Troubleshot issues with malfunctioning equipment, diagnosing problems quickly to minimize downtime during repairs.
DIMENSION 2 ASSOCIATES
Sprinkler Technician
02.2021 - 12.2021
Job overview
- Performed routine inspections of sprinkler systems, ensuring proper functionality and compliance with safety regulations.
- Repaired and replaced faulty components to maintain optimal system performance and prevent water damage.
- Educated clients on proper usage and maintenance of their sprinkler systems, promoting a safer environment for all occupants.
- Enhanced system performance by efficiently installing and maintaining low voltage wiring for various applications.
- Improved customer satisfaction by providing timely and accurate installations of low voltage systems.
Frank Suppa landscaping corp
Landscaping Technician
03.2020 - 09.2020
Job overview
- Improved worksite efficiency by maintaining clean and organized work areas.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Increased property safety through the removal of hazardous trees and limbs, reducing potential damage risks.
- Improved plant health with proper pruning techniques and disease prevention measures.
- Constructed functional and visually appealing hardscape elements such as walkways, patios, and retaining walls.
Lawn Doctor
Lawn Care Technician
05.2019 - 10.2019
Job overview
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
TruGreen
Lawn Care Specialist
07.2017 - 07.2018
Job overview
- Enhanced lawn health by providing proper fertilization and weed control treatments.
- Maintained customer satisfaction with timely and efficient completion of tasks.
- Developed personalized lawn care plans based on individual client needs and preferences.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Delivered exceptional customer service, leading to positive reviews and referrals.
Car Wash King
Car Washer
12.2017 - 01.2018
Job overview
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Increased repeat business by maintaining a high level of attention to detail and quality workmanship.
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
Johns service
Pool Technician
04.2017 - 05.2017
Job overview
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
- Enhanced customer satisfaction by providing timely and efficient repairs and installations of gas appliances.
UPS
Box Handler
09.2016 - 10.2016
Job overview
- Enhanced warehouse efficiency by implementing strategic box handling techniques.
- Reduced overall shipping time by effectively organizing and prioritizing box deliveries.
- Facilitated smooth operations with accurate labeling and documentation of box contents.
- Ensured customer satisfaction through diligent inspection and verification of box conditions before shipment.
- Maximized storage space utilization with effective box placement in designated areas.
Clark home improvement
Jack of All Trades
01.2013 - 07.2016
Job overview
- Improved client satisfaction by providing high-quality renovation services and maintaining open communication throughout the project.
- Ensured safety compliance on job sites by adhering to OSHA regulations, leading to a decrease in workplace accidents.
- Enhanced overall project efficiency through expert usage of power tools, hand tools, and various construction equipment.
- Maintained strong relationships with suppliers to ensure timely delivery of materials and cost-effective purchasing decisions.
- Managed multiple projects simultaneously, resulting in successful completion within deadlines.
The Spot
Sales Associate
06.2010 - 10.2012
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained a clean and organized store environment for optimal shopping experience.
- Collaborated with team members to complete daily tasks and achieve store goals.
Education
Suffolk County Community CollegeBrentwood, NY
2 years
09.2015
Skills
- Verbal Communication
- Delegation Skills
- Technology Integration
- Quantitative Analysis
- Heavy Equipment Operation
- Multitasking Abilities
- Attention to Detail
- Relationship Building
- Customer Retention
- Decision Making
- Technical Understanding
- Conflict Resolution
Certification
Apprentice Pesticide License
Timeline
Party Coordinator
NY Lounge Decor
09.2023 - Current
Field Technician
Alliance fields solutions
09.2022 - 02.2023
Sprinkler Technician
B&A Lawn Sprinklers
03.2022 - 09.2022
Sprinkler Technician
DIMENSION 2 ASSOCIATES
02.2021 - 12.2021
Landscaping Technician
Frank Suppa landscaping corp
03.2020 - 09.2020
Lawn Care Technician
Lawn Doctor
05.2019 - 10.2019
Car Washer
Car Wash King
12.2017 - 01.2018
Lawn Care Specialist
TruGreen
07.2017 - 07.2018
Pool Technician
Johns service
04.2017 - 05.2017
Box Handler
UPS
09.2016 - 10.2016
Jack of All Trades
Clark home improvement
01.2013 - 07.2016
Sales Associate
The Spot
06.2010 - 10.2012
Suffolk County Community College
2 years
Assessments
- Basic maintenance and repair, Proficient, 01/01/24, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Attention to detail, Proficient, 07/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Completed, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
- Work style: Professionalism, Completed, 12/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Delivery driver, Proficient, 03/01/22, Interpreting instructions or signs and solving problems
- Work motivation, Proficient, 03/01/22, Level of motivation and discipline applied toward work
- Sales skills, Proficient, 01/01/24, Influencing and negotiating with customers
- Mechanical knowledge, Proficient, 03/01/22, Understanding and applying mechanical concepts and processes
Personal Information
Willing To Relocate: Anywhere
Assessments
- Basic maintenance and repair, Proficient, 01/01/24, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Attention to detail, Proficient, 07/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Completed, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
- Work style: Professionalism, Completed, 12/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Delivery driver, Proficient, 03/01/22, Interpreting instructions or signs and solving problems
- Work motivation, Proficient, 03/01/22, Level of motivation and discipline applied toward work
- Sales skills, Proficient, 01/01/24, Influencing and negotiating with customers
- Mechanical knowledge, Proficient, 03/01/22, Understanding and applying mechanical concepts and processes
Personal Information
Willing To Relocate: Anywhere
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