Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Wallace

Sebastian,FL

Summary

Dedicated HVAC Technician with extensive experience at Florida Breeze Air and Heat, skilled in technical troubleshooting and system upgrades. Proven track record of enhancing customer satisfaction through effective communication and prompt service. EPA certified, adept at maintaining and installing HVAC systems, ensuring optimal performance and energy savings. service call scheduling during on call rotation and ordering of parts to optimize customer satisfaction. repaied commercial and residential hvac systems.

Overview

22
22
years of professional experience

Work History

HVAC Technician

Florida Breeze Air and Heat
03.2021 - 03.2025
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Assisted in designing energy-efficient HVAC systems for large scale projects, contributing to sustainability goals.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Boosted system longevity by implementing comprehensive preventive maintenance plans.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Performed routine maintenance on heating and cooling systems.
  • Traveled through a tri county area repairing and maintaining a/c systems oncall rotation and ordering parts

HVAC Technician

ABLE Air Conditioning
04.2019 - 03.2022
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Repaired and replaced motors, bearings and belts.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Reduced downtime, performed emergency repairs on critical HVAC systems.
  • Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Facilitated team training sessions on latest HVAC technologies, enhancing service quality.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.

HVAC Installer /Maintenance Technician

Dynamic Air & Heat
04.2008 - 10.2017
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Filled out detailed work orders for each job completed.
  • Repaired and replaced heating and air conditioning systems for commercial customers in [Type] industry.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

HVAC Installer

Arnold Air Heating And Air Conditioning
06.2003 - 10.2006
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed components to improve HVAC system performance.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associate of Science - Physical Therapy

Indian River State College
Ft. Pierce, FL
06-2018

High School Diploma -

Sebastian River High School
Sebastian, FL
09-2003

Skills

  • Technical troubleshooting
  • Electrical wiring
  • Leak checks
  • System troubleshooting
  • HVAC and refrigeration systems
  • Soldering
  • EPA regulations
  • Team collaboration
  • Issue troubleshooting
  • System upgrades
  • Maintenance scheduling
  • Equipment maintenance
  • EPA certified

Timeline

HVAC Technician

Florida Breeze Air and Heat
03.2021 - 03.2025

HVAC Technician

ABLE Air Conditioning
04.2019 - 03.2022

HVAC Installer /Maintenance Technician

Dynamic Air & Heat
04.2008 - 10.2017

HVAC Installer

Arnold Air Heating And Air Conditioning
06.2003 - 10.2006

Associate of Science - Physical Therapy

Indian River State College

High School Diploma -

Sebastian River High School

Similar Profiles

CREATE PROFILE
Mark Wallace