Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Walter

Arlington

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Department Manager Wood/Installation Manager

Floor & Decor
Manassas
08.2023 - 02.2025
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly and professionally.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Followed safety protocols and company processes and procedures.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Hardwood Floor Installer and Finisher

Modern Hardwood Floor Service
Manassas
12.2021 - 08.2023
  • Measure and estimate potential jobs
  • Meet with customer to make stain and finish selections
  • Operate all equipment to sand stain and finish hardwood floors
  • Apply stain and finish per customer selection
  • Install all trim and thresholds
  • Install hardwood, engineered, or LVT floors
  • Install and finish stairs

Operations Manager

Highland Hardwood Floors
Louisville
02.2019 - 10.2021
  • Introduced new methods, practices and machinery to improve efficiency and job quality.
  • Improve company profit margins with less call backs and higher customer satisfaction thru hands on On The Job Training
  • Implement a training program to achieve Bona Certified Craftsman Certification
  • Assign and dispatch all work and service repairs
  • Meet with customers to pre-inspect job for readiness
  • Quality check completed jobs and collect final payment
  • Inspect hardwood floor to determine correct species of wood to match floor in order to match original hardwood in customers house.

Hardwood Floor Installer and Finisher

Annandale Floors
Fairfax
03.2009 - 08.2019
  • Install solid, laminate and engineered hardwood
  • Custom installation including boarders, inlays, herringbone and parquet
  • Sand stain and finish hardwood using oil and water based finish
  • Flooring repairs including subfloor repairs necessary for installation
  • Install stairs and rails
  • Supervise sand and finish crew

Foreman

Coleman Floors
Manassas
01.2003 - 08.2008
  • Dispatched hardwood jobs to contractors
  • Developed and maintained a working relationship with builders
  • Pre-inspected jobs for readiness and reported to job superintendent any issues that would delay installation
  • Post inspect jobs for quality assurance
  • Track lots to ensure timely ordering of material
  • Inspect customer service issues
  • Schedule repairs and follow up on completion
  • Inspect installations for adherence to NWFA guidelines


Production Manager

Floors Inc
Manassas
03.1998 - 11.2002
  • Supervise all foreman in my zone
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Reviewed work for quality and compliance with company standards and builder requirements
  • Sourced materials to keep up with production goals and meet builder demands
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed repair problems to determine appropriate action for resolution.

Hardwood Installer and Finisher

Annandale Floors
Fairfax
03.1988 - 02.1998
  • Install solid and engineered hardwood
  • Install stairs
  • Sand stain and finish new and existing hardwood
  • Repair existing hardwood floors and subfloor
  • Install all trim and thresholds

Education

High School Diploma -

Washington-Lee High School
Arlington, VA
06.1983

Skills

  • Hand and Power Tools
  • Active Listening
  • Project Leadership
  • Customer Service
  • Multitasking abilities
  • Employee scheduling
  • Quality Inspections
  • Good problem-solving skills
  • Employee engagement
  • Team supervision
  • Operations
  • Scheduling
  • Training and development

Certification

  • NWFA Certified Installer
  • Bona Certified Craftsman

Timeline

Department Manager Wood/Installation Manager

Floor & Decor
08.2023 - 02.2025

Hardwood Floor Installer and Finisher

Modern Hardwood Floor Service
12.2021 - 08.2023

Operations Manager

Highland Hardwood Floors
02.2019 - 10.2021

Hardwood Floor Installer and Finisher

Annandale Floors
03.2009 - 08.2019

Foreman

Coleman Floors
01.2003 - 08.2008

Production Manager

Floors Inc
03.1998 - 11.2002

Hardwood Installer and Finisher

Annandale Floors
03.1988 - 02.1998

High School Diploma -

Washington-Lee High School

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Mark Walter