Michael Flores
North Ridgeville,OH
Summary
Results-driven professional with proven strengths in team leadership, sales performance, and customer service excellence. Experienced in motivating teams to exceed targets, building positive customer relationships, and delivering high-quality service in fast-paced environments. Skilled in inventory management, ensuring accurate stock levels and efficient operations, while maintaining a strong focus on safety compliance and workplace standards. Demonstrates in-depth product knowledge to support sales growth, enhance customer satisfaction, and contribute to overall business success. Reliable, detail-oriented, and committed to continuous improvement.
Overview
12
12
years of professional experience
Work History
Wood/Installation Materials Department Manager
Floor & Decor
Warrensville Heights, OH
10.2024 - Current
- Lead the Wood and Installation Materials department in daily operations, managing a team of associates to meet sales and service goals.
- Drive sales performance through product knowledge, upselling, and ensuring proper merchandising of hardwood, laminate, vinyl, tile setting materials, adhesives, grout, tools, and related accessories.
- Provide expert guidance to both DIY and professional customers on product selection and installation best practices.
- Monitor and maintain inventory levels, conducting regular cycle counts and working with replenishment systems to ensure in-stock accuracy.
- Train, coach, and mentor team members on safety, customer service, and product knowledge, fostering a culture of continuous improvement.
- Collaborate with store leadership to implement promotional strategies and seasonal resets aligned with corporate directives.
- Ensure compliance with all safety protocols, company policies, and operational standards.
- Forklift-certified with hands-on experience in warehouse operations, team supervision, and safety compliance. Oversees daily workflow, and ensures efficient product handling, inventory organization, and adherence to company standards.
Assistant Store Manager
LL Flooring
Solon, OH
05.2016 - 10.2024
- Customer Service: Assisting customers with product selection, providing information about flooring and carpet options, and addressing any concerns or issues they may have.
- Sales Support: Helping to meet sales targets by promoting products, processing transactions, and upselling or cross-selling where appropriate.
- Team Management: Overseeing and supporting store staff, delegating tasks, and ensuring staff are trained and motivated.
- Inventory Management: Monitoring stock levels, placing orders for new inventory, and ensuring products are properly displayed and organized.
- Store Operations: Ensuring the store is clean, well-organized, and operating efficiently. This includes handling administrative tasks, maintaining records, and managing cash l, handling POS system.
- Customer Relationship Management: Building and maintaining relationships with customers to encourage repeat business and handle any complaints or feedback.
- Sales Reporting: Tracking sales performance and analyzing data to help develop strategies for improving store performance.
- I was promoted from one store to another with higher pay and responsibility. I was been promoted twice in my 8 years.
PTI Driver
Norfolk Southern
Cleveland, OH
08.2014 - 05.2016
- Transporting Personnel: Safely and efficiently transporting engineers, conductors, and possibly other railroad staff to and from various locations, such as train stations, maintenance yards, or work sites.
- Scheduling: Coordinating with railroad operations to ensure timely pickups and drop-offs according to the work schedule of the engineers and conductors.
- Route Management: Navigating routes to avoid delays and ensure timely arrivals, while being familiar with the locations and potential obstacles along the way.
- Communication: Maintaining clear communication with railroad staff to adjust plans as needed and provide updates on arrival times or any issues encountered.
- Safety Compliance: Adhering to safety regulations and practices, ensuring the vehicle is in good working condition, and conducting regular inspections to maintain safety standards.
- Documentation: Keeping accurate records of trips, including start and end times, destinations, and any incidents or issues that occur during transportation.
Education
High School Diploma -
Brooklyn High School
Brooklyn, OH05-2009
Skills
- Customer service
- CRM Software
- Forklift Certified
- Salesforce
- Time Management
- Relationship Management
- Account Management
- Upselling
- Store Management Experience
- Certified Flooring Professional
- Communication Skills
- Project Management
- Customer Relationship Management
- Organizational Skills
Timeline
Wood/Installation Materials Department Manager
Floor & Decor
10.2024 - Current
Assistant Store Manager
LL Flooring
05.2016 - 10.2024
PTI Driver
Norfolk Southern
08.2014 - 05.2016
High School Diploma -
Brooklyn High School