Mark Waterstraat
Woodbridge,VA
Summary
Proven leader with a track record of enhancing team collaboration and efficiency at Sears Roebuck. Skilled in problem-solving and relationship building, I excel in fast-paced environments, evidenced by completing 100% of freight deliveries on time. Demonstrates exceptional multitasking abilities and a commitment to excellence, driving significant improvements in customer satisfaction and operational success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Package Sorter
Amazon
04.2024 - 08.2024
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Store Manager
Sears Roebuck
09.1991 - 09.2015
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
OTR Truck Driver
Prime Inc
10.1998 - 09.2005
- Recorded trip details on ELD to provide complete accounts of miles traveled, rest times and expenses.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Optimized routes based on road knowledge, traffic updates and GPS data.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Followed road safety regulations and completed [Number]% of freight deliveries without accident or truck malfunction.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Transported hazardous materials and oversized shipments without incident.
- Operated with safety and skill to avoid accidents and delays.
- Transported freight via [Type] trucks between [Number] cities on weekly cycle.
- Drove heavy-duty vehicles with [Type] trailers to deliver [Type] products across [Location].
- Communicated regularly with dispatcher to provide updates on delivery times.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Completed multi-day and overnight trips every month.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Made sure that deliveries were on time for scheduled appointments.
- Organized accurate and compliant shipping paperwork and financial records to avoid errors.
- Secured freight during stops and rest periods to prevent theft.
- Completed [Number]% of freight deliveries on time or ahead of schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Delivered goods to customers both locally and long distance.
- Inspected vehicles to identify potential mechanical problems and confirm reliability before each drive.
Education
Associate of Arts - Medical Assisting
Heald Collage
Fresno, CA09.2014
Skills
Great leadership skills in management as well as being kind and understanding to all! i must be the on to lead by example expect my fellow workers to do the same
- Mail Sorting
- Problem-Solving
- Reliability
- Relationship Building
- Retail Sales
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Decision-Making
- Self Motivation
- Attention to Detail
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Package Sorter
Amazon
04.2024 - 08.2024
OTR Truck Driver
Prime Inc
10.1998 - 09.2005
Store Manager
Sears Roebuck
09.1991 - 09.2015
Associate of Arts - Medical Assisting
Heald Collage