Microsoft
Katherine Leibow
Student
Dayton,OH
Summary
Keeping a positive attitude with willingness to take on added responsibilities to meet team goals. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice settings and any other large gatherings. Constant urge to repeatedly offer my services to any and all customer or friend. Always putting ones needs before my own, then constantly finding new ways to exceed customers' expectations (whether or not I know the person), and providing up-to-par services until their experience is at their level of satisfaction. Courteous and friendly when directing customers to tables, giving directions and taking reservations. I am able to adapt to any environment and accept all. Excellent communicator and never afraid to speak my mind and stand up for what's right and what I believe in (in all good time and appropriate manner).Always just wanting to help anyone with anything and make a difference. Undoubtedly, would be eager to take any tasks off ones hands if it makes a persons day just an ounce less stressful.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Package Sorter
Amazon
Pittsburgh, United States
06.2021 - 08.2021
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Collaborated with team members to achieve target results.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Summer Babysitter
Babysitting Jobs
Pittsburgh, Pennsylvania
06.2021 - 08.2021
- Modeled appropriate social behaviors to encourage children's social and emotional development.
- Closely monitored children's play activities to verify safety.
- Engaged children in outdoor and indoor fun, educational, and creative activities
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Prepared outdoor activities such as gardening and planting, sidewalk chalk art and water sports to develop children's fine and gross motor skills.
- Instructed children in safe behavior such as seeking adult assistance when crossing street and avoiding contact or play with unsafe objects.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Restaurant Hostess
Jade Grille
Pittsburgh, Pennsylvania
06.2016 - 10.2016
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Informed servers of newly seated parties for speedy service.
Education
High School Diploma -
Mt. Lebanon High School District
Pittsburgh, PA 08.2016 - 06.2020
Bachelor of Science - Sociology
University of Dayton
Dayton, OH 08.2020 - Current
Skills
Workplace safety
Handling and sorting mail
Multitasking Abilities
Critical Thinking
Problem-Solving
Analytical and Critical Thinking
Age-appropriate activities
Bathing and dressing
Upholding discipline rules
Licensed driver
Child Supervision
Childcare
Following directions
Managing routines
Playing puzzles and games
Guest seating arrangements
Bill computation
Guest relations management
To-go order preparation
Group reservations management
Reservation coordination
Dining area maintenance
Dining room management
Beverage preparation
Interactive communication skills
Table setting knowledge
Valid Class A Commercial Driver's License
Safety-conscious
Accomplishments
- Increased parents' happiness by taking on additional chores and relieving burdens.
- Received consistent positive remarks for quality of care.
Software
Photoshop
Interests
Sports - staying active
Art - painting, drawing, makeup
Music - R & B, folk
Timeline
Package Sorter
Amazon
06.2021 - 08.2021
Summer Babysitter
Babysitting Jobs
06.2021 - 08.2021
Bachelor of Science - Sociology
University of Dayton
08.2020 - Current
High School Diploma -
Mt. Lebanon High School District
08.2016 - 06.2020
Restaurant Hostess
Jade Grille
06.2016 - 10.2016