- Woodworking
- I participate in a variety of outdoor recreational activities
- Camping
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Documenting and sharing travel experiences
Mark Watson
Lynden,WA
Summary
Skilled Motorcycle Technician and Service Manager at Pacific Northwest Motorcycles, adept in advanced diagnostics and electrical systems, showcasing a strong commitment to safety and customer satisfaction. Excelled in mentoring junior staff and resolving customer issues, enhancing team productivity and fostering continued client loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Motorcycle Technician
Pacific Northwest Motorcycles
08.2004 - 11.2024
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Safeguarded customer trust by adhering strictly to safety regulations during all repair processes.
- Collaborated with team members to complete complex repair jobs, resulting in increased productivity and customer satisfaction.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Assisted in training new hires and mentored junior technicians to improve overall team competency and productivity.
Service Manager
Pacific Northwest Motorcycles
08.2004 - 08.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
GED -
Spokane Falls Community College
Spokane, WASkills
- Oil change services
- Fuel injection systems
- Tire mounting
- Brake systems
- Engine repair
- Advanced diagnostics
- Electrical systems
- Ignition systems
- Suspension tuning
- Performance tuning
- Motorcycle assembly
Certification
- Polaris Master Service Dealer (MSD) Certification - Polaris Industries.
- BMW Motorcycle Technician Certification - BMW Group.
Interests
Timeline
Motorcycle Technician
Pacific Northwest Motorcycles
08.2004 - 11.2024
Service Manager
Pacific Northwest Motorcycles
08.2004 - 08.2021
GED -
Spokane Falls Community College
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