Mark Weaver
Tangent,OR
Summary
Accomplished Service Manager with a proven track record at M & W Electric, adept in customer service management and workflow optimization. Excelled in resolving customer complaints, enhancing service efficiency, and mentoring teams for peak performance. Demonstrated reliability and problem-solving prowess, ensuring high-quality project completion and fostering customer trust.
Overview
42
42
years of professional experience
Work History
Service Manager
M & W Electric
01.1993 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Forklift Operator
Western Pulp
01.1991 - 01.1993
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Dryer Operator
Brand S.
01.1983 - 01.1990
- Completed pre-operational checks on equipment before starting processes.
- Used moisture meters to verify moisture contents.
- Regulated gate on feed hopper and flow-through dryer.
- Demonstrated reliability by consistently arriving punctually for shifts and completing assigned tasks within designated timeframes.
- Reduced downtime with thorough inspections, identifying potential issues and conducting preventative maintenance.
Education
Electronics
Linn Benton Community College
AlbanyJourneyman Certification - Electrical
JATC Program
Tangent06-1998
High School Diploma -
Philomath High School
Philomath, OR06-1985
Skills
- Customer service management
- Reliable and responsible
- Problem-solving
- Workflow management
Timeline
Service Manager
M & W Electric
01.1993 - Current
Forklift Operator
Western Pulp
01.1991 - 01.1993
Dryer Operator
Brand S.
01.1983 - 01.1990
Electronics
Linn Benton Community College
Journeyman Certification - Electrical
JATC Program
High School Diploma -
Philomath High School
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