Audited dealership websites to identify technical SEO issues impacting crawlability, indexing, and search visibility.
Optimized page titles, meta descriptions, headers, and on-page content for keyword alignment and user intent.
Implemented local SEO enhancements across location pages, service pages, and map listings to improve discoverability.
Analyzed organic performance data using search console and analytics tools to refine content and prioritize fixes.
Tracked and reported on key SEO metrics using analytics tools such as Google Analytics and Search Console.
Improved search engine rankings by conducting comprehensive site audits and addressing technical issues.
Worked closely with copywriters to optimize content for both user engagement and search engine performance purposes.
Store Manager
14 Years 3 Months
Starbucks Corp | 01.2007 - 04.2021
Oversaw $2.5 million in annual revenue and its P&L results.
Recruited, trained, and developed team members to strengthen store capability.
Resolved customer concerns promptly to maintain service recovery and brand loyalty.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
Oversaw team of 25 partners while achieving turnover of 30% or lower with a company expectation of 60%.
Enhanced customer experience and improved store results by utilizing a business analysis cycle to identify trends.
Maintained a consistent plan for attracting, sourcing and hiring partners who demonstrate a passion for service.
Set up new hires for success by thoughtfully scheduling training plans.
Conducted developmental conversations and supported partner development plans to foster team growth.
Led store operations, ensuring adherence to Starbucks standards, policies, and food safety procedures.
Managed labor scheduling, staffing levels, and daily coverage to support customer demand.