Mark Westcott
Catonsville
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Experience in building, maintaining, and managing a Renovation loan business with over 20 years of experience.
Overview
9
9
years of professional experience
Work History
Loan Officer/Consultant
Federal Hill Mortgage Co
07.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Consulted with Owners to effectively streamline the Origination process.
Loan Processor
CrossCountry Mortgage
06.2021 - 07.2023
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Regional Renovation LO
- Managed all facets of the Renovation process .
- Assisted in building the Scope of Work with contractors and HUD Consultants.
- Managed the draw process post settlement
Loan Officer
Chesapeake Bank Of Maryland
08.2019 - 06.2021
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Developed and managed all facets of Construction/Perm financing
- Developed and managed Renovation loan products to include HomeStyle, 203k, VA, and Portfolio loans
Loan Officer
Bank Of America
01.2019 - 07.2019
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Loan Officer
LoanDepot
09.2017 - 01.2019
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Regional Renovation LO
- Managed all facets of the Renovation loan process.
- Products offered were HomeStyle, 203k, and VA
Loan Officer
Southern Trust Mortgage
01.2016 - 09.2017
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed and managed Renovation loan program
- Developed and implemented internal loan procedures.
- Converted existing LOS to new system to include building TRID compliance.
Loan Officer
Prospect Mortgage
01.2015 - 01.2016
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Specialized in Renovation to include HomeStyle, 203k, and VA.
Education
Bachelor of Arts - Psychobiology
SUNY College At Plattsburgh
Plattsburgh, NY06.1978
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Sales expertise
- Client Relations
- Credit analysis
- Customer service-focused
- Loan Origination
- Mortgage lending
Accomplishments
Originated my first 203k loan in 1993
Regional Underwriter with FNMA 1986-1988
Obtained DE designation, #255
Timeline
Loan Officer/Consultant
Federal Hill Mortgage Co
07.2023 - Current
Loan Processor
CrossCountry Mortgage
06.2021 - 07.2023
Loan Officer
Chesapeake Bank Of Maryland
08.2019 - 06.2021
Loan Officer
Bank Of America
01.2019 - 07.2019
Loan Officer
LoanDepot
09.2017 - 01.2019
Loan Officer
Southern Trust Mortgage
01.2016 - 09.2017
Loan Officer
Prospect Mortgage
01.2015 - 01.2016
Bachelor of Arts - Psychobiology
SUNY College At Plattsburgh
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