Mark Westcott
Catonsville
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Experience in building, maintaining, and managing a Renovation loan business with over 20 years of experience.
Overview
9
9
years of professional experience
Work History
Loan Officer/Consultant
Federal Hill Mortgage Co
2023.07 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Consulted with Owners to effectively streamline the Origination process.
Loan Processor
CrossCountry Mortgage
2021.06 - 2023.07
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Regional Renovation LO
- Managed all facets of the Renovation process .
- Assisted in building the Scope of Work with contractors and HUD Consultants.
- Managed the draw process post settlement
Loan Officer
Chesapeake Bank Of Maryland
2019.08 - 2021.06
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Developed and managed all facets of Construction/Perm financing
- Developed and managed Renovation loan products to include HomeStyle, 203k, VA, and Portfolio loans
Loan Officer
Bank Of America
2019.01 - 2019.07
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Loan Officer
LoanDepot
2017.09 - 2019.01
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Regional Renovation LO
- Managed all facets of the Renovation loan process.
- Products offered were HomeStyle, 203k, and VA
Loan Officer
Southern Trust Mortgage
2016.01 - 2017.09
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed and managed Renovation loan program
- Developed and implemented internal loan procedures.
- Converted existing LOS to new system to include building TRID compliance.
Loan Officer
Prospect Mortgage
2015.01 - 2016.01
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Specialized in Renovation to include HomeStyle, 203k, and VA.
Education
Bachelor of Arts - Psychobiology
SUNY College At Plattsburgh
Plattsburgh, NY06.1978
Skills
- Database Management
- Relationship building and management
- Documentation Review
- Sales expertise
- Client Relations
- Credit analysis
- Customer service-focused
- Loan Origination
- Mortgage lending
Accomplishments
Originated my first 203k loan in 1993
Regional Underwriter with FNMA 1986-1988
Obtained DE designation, #255
Timeline
Loan Officer/Consultant
Federal Hill Mortgage Co
2023.07 - Current
Loan Processor
CrossCountry Mortgage
2021.06 - 2023.07
Loan Officer
Chesapeake Bank Of Maryland
2019.08 - 2021.06
Loan Officer
Bank Of America
2019.01 - 2019.07
Loan Officer
LoanDepot
2017.09 - 2019.01
Loan Officer
Southern Trust Mortgage
2016.01 - 2017.09
Loan Officer
Prospect Mortgage
2015.01 - 2016.01
Bachelor of Arts - Psychobiology
SUNY College At Plattsburgh
Similar Profiles
Adam SharkeyAdam Sharkey
Data Infrastructure Analyst at Federal Home Loan Mortgage Corporation, Freddie MacData Infrastructure Analyst at Federal Home Loan Mortgage Corporation, Freddie Mac
Koyejo AdinlewaKoyejo Adinlewa
Internal Records Office (IRO) Group at Federal Mortgage Bank of NigeriaInternal Records Office (IRO) Group at Federal Mortgage Bank of Nigeria
Yagha (Josh) JoshiYagha (Josh) Joshi
Senior Quantitative Analyst at Federal Home Loan Mortgage Corporation (Freddie Mac)Senior Quantitative Analyst at Federal Home Loan Mortgage Corporation (Freddie Mac)