Mark Wheeler
North Platte,USA
Summary
Experienced in management, sales, and customer service, highly motivated professional consistently exceeding performance goals. Track record includes enhancing customer satisfaction and driving overall team performance to new heights. Proven ability to surpass expectations, dedicated to delivering exceptional results and contributing to the success of any organization.
Overview
27
27
years of professional experience
Work History
Remote Product Specialist Supervisor
Cabela's Bass Pro
07.2020 - Current
- Lead and support a team of Product Specialists
- Improved team guest satisfaction scores by 10%
- Increased team sales by 12% over the previous 2 quarters
- Help customers find the product that best suits their needs
- Assist frontline customer service with detailed product questions
- Answer customers questions about already purchased items
Store Manager
Goodwill Industries of Greater Nebraska
10.2018 - 07.2020
- Managed all areas of store operations
- Met or surpassed sales goals for front of house retail operations
- Met or surpassed production goals for processing of donated items
- Reduced staff turnover by over 70% versus previous years
- Reduced controllable costs by 10 % over prior year
Manager and Sales Representative
Mattress Firm, Inc
10.2015 - 09.2018
- Managed all areas of store operations
- Led store to being top 5 in the region in sales as a percent-to-budget
- Achieved top 5% in the region in sales as a percent-to-budget
- Maintained a Guest Satisfaction Score of over 90%
Temporarily Disabled
None
08.2009 - 10.2015
- Unable to work due to injuries sustained in a near-fatal auto accident
- Exceeded doctors expectations for recovery
- Returned to full-time work immediately after being medically cleared
General Manager
Motel 6
11.2004 - 07.2009
- Increased revenue by 32% compared to previous management
- Reduced costs by 10% compared to previous management
- Achieved Guest Satisfaction Scores of 5% to 7% above goal
- Trained and mentored new General Managers
Hotel General Manager
Crown Group, Inc
03.1998 - 09.2004
- Exceeded goals for revenue growth
- Reduced maintenance costs by an average of 10%
- Reduced payroll costs by an average of 15%
- Improved guest satisfaction scores by an average of 8%
Education
Bachelor's - Management
Chadron State College
Chadron, NESkills
- Strong oral and written communication skills
- Proven leadership skills
- Proven self-starter
- Excellent relationship building skills
- Positive and driven to succeed
- Strong time management and organizational skills
- Proven sales and customer service skills
- Excellent Multi-tasker
- Proficient in a variety of computer applications
- Coachable and eager to learn and grow
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
2002 Manager of the Year with Crown Group Hotels.
2005 Region 2 Manager of the Year with Motel 6.
2007 Area 8 Group Sales Champion with Motel 6.
2017 Top 5% in percent-to-goal sales with Mattress Firm.
2019 Voted Best Thrift Store in newspaper reader poll.
Timeline
Remote Product Specialist Supervisor
Cabela's Bass Pro
07.2020 - Current
Store Manager
Goodwill Industries of Greater Nebraska
10.2018 - 07.2020
Manager and Sales Representative
Mattress Firm, Inc
10.2015 - 09.2018
Temporarily Disabled
None
08.2009 - 10.2015
General Manager
Motel 6
11.2004 - 07.2009
Hotel General Manager
Crown Group, Inc
03.1998 - 09.2004
Bachelor's - Management
Chadron State College
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