Mark White
Planet 13 Las Vegas
Las Vegas,NV
1
Certification
9
years of professional experience
Results-oriented Shift Lead skilled in team management and operational efficiency. Enhances team performance through hands-on leadership and deep understanding of workload dynamics. Resolves conflicts effectively, fostering collaboration and productivity. Drives success with strategic leadership and a commitment to continuous improvement.
Work History
Sales Associate
5 Months- Enhanced customer interactions through tailored service approaches and in-depth understanding of product offerings.
- Enhanced customer engagement through personalized service and product knowledge.
- Trained new associates on customer service standards and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Sales Associate
1 Year 2 Months- Enhanced customer engagement through personalized service and product knowledge.
- Analyzed sales data to identify trends and develop targeted promotions for key products.
- Led initiatives to improve checkout efficiency, reducing wait times for customers.
- Collaborated with team members to optimize store layout for improved customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
1 Year 1 Month- Optimized production processes to boost team efficiency by ensuring seamless workflow coordination and schedule adherence.
- Implemented and upheld all operational and safety protocols to ensure a secure work environment.
- Facilitated team performance by training new members and delegating tasks effectively.
- Analyzed and addressed interpersonal conflicts to strengthen team dynamics.
- Developed and implemented organized schedules and assignment lists to ensure adequate shift coverage.
- Assigned responsibilities to promote collaboration among team members while ensuring adherence to company policies.
Lead Budtender
1 Year 5 Months- Educated customers on benefits of THC and CBD products, enhancing their purchasing decisions.
- Handled high volume of customers in-store, by telephone and over web services.
- Guided customers in exploring various types of edibles, fostering a culture of experimentation.
- Devised strategic sales methods to meet monthly quotas.
- Monitored inventory to replenish stock to meet customer demand.
- Monitored inventory levels and replenished stock to ensure consistent product availability.
Bartender / Waiter
3 Years 10 Months- Served high customer volumes during special events and peak hours, ensuring timely service and customer satisfaction.
- Kept bar presentable and well stocked to meet customer needs.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Adhered to alcohol awareness procedures to promote responsible service and ensure guest safety.
Education
Associate of Arts - Criminology
Skills
Operations Monitoring
Loss Prevention
Performance tracking
Performance Improvement
Operations Management
Team Motivation
Guest Service
Multitasking
Goal oriented
Reliable and punctual
Cash register operation
Client service
Certification
CCB Agent Card
OSHA 8
Timeline
Sales Associate
Planet 13 Las Vegas
03.2026 - 08.2026Read More
Sales Associate
The Source Dispensary
12.2024 - 02.2026Read More
Sales Associate
Walgreens
08.2023 - 09.2024Read More
Lead Budtender
The Sanctuary
03.2021 - 08.2022Read More
Bartender / Waiter
Norwegian Cruise Lines
05.2017 - 03.2021Read More
St.Augustines College
Associate of Arts from Criminology
Read More