Mark Wildermuth
Canton,Georgia
Summary
Results-driven Technology & Operations Manager with extensive experience in video support, project management, and engineering operations in telecommunications. Leads cross-functional teams through the product lifecycle, focusing on video architecture and new product launches. Develops end-to-end video deployments, drives process improvement, and aligns engineering with business strategy to enhance operational effectiveness and service quality.
Overview
38
38
years of professional experience
Work History
Sr. Manger, Video Engineering
COMCAST
Atlanta, Georgia
01.2021 - 01.2026
- Was chosen to create and manage a new video engineering and conditional access deployment team supporting Comcast’s Central Division’s residential and commercial video services, overseeing end-to-end design, testing, validation, and rollout of the video architecture.
- Spearheaded operational readiness for next-generation video architecture and CPE devices, coordinating engineering validation and field deployment trials for reliable rollout across residential and commercial markets.
- Led cross-functional teams responsible for the budgeting, engineering and operational rollout, beta programs, and field deployment to ensure reliability, scalability, and customer readiness for new video distribution and services.
- Managed a diverse team of 10+ subject matter expert engineers including conditional access, video edge distribution, and program management delivering residential and commercial service deployments while aligning engineering, strategy, and operational priorities to ensure successful execution.
- Acted as the principal liaison between divisional engineering and national engineering teams for new video encoding, packaging, and distribution initiatives, managing device lifecycles from pre-release certification through field testing and large-scale deployment across Comcast’s Central division’s service footprint.
- Directed employee and field beta testing programs for new video systems and CPE technologies, validating designs and ensuring operational readiness before market launch.
- Championed continuous improvement initiatives that enhanced operational efficiency, strengthened technical readiness, and improved service delivery and reliability across the organization.
- Streamlined departmental workflows and implemented project prioritization frameworks based on operational impact and customer experience, improving team productivity and enabling cross-functional collaboration across engineering, operations, and field support to deliver projects on time and within scope.
- Built and mentored high-performing technical program teams, fostering a collaborative culture of accountability, problem solving, and continuous improvement that strengthened cross-functional alignment between engineering, operations, product strategy, and field operations.
- Collaborated and advised with the content acquisition team for strategic launches and managing tight timelines on new video service launches.
- Advised senior and executive leadership on video projects, long-range planning, budgeting, operational issues, and potential efficiencies.
- Designed, engineered and managed all large venues, college, hospitality, satellite reconciliation, and governmental video projects.
- Consistent high ratings on eNPS and YourVoice employee surveys.
- Served as primary liaison between engineering, strategy, and operational teams, aligning product development with deployment requirements.
Manager of Video Engineering and Operations
COMCAST
Chicago, Illinois
01.2015 - 01.2021
- Newly created role to separately manage video engineering, operational strategy and execution team for all video services within Comcast’s Central Division’s network.
- Managed 18 engineers who transitioned the entire video network from a legacy platform to a newly created HLS/DASH network.
- Oversaw daily operations of video services for over 10 million residential subscribers and thousands of bulk video commercial accounts, ensuring high service reliability.
- Spearheaded complete redesign of video monitoring network, including planning, budgeting, and implementation, resulting in effective handoff to Network Service Desk for monitoring video outages and impairments.
- Led operational readiness and deployment of next-generation video distribution devices and advanced services, coordinating lab testing, beta trials, and field validation to ensure reliable product launches across regional markets.
- Implemented structured testing and deployment frameworks that improved product launch efficiency, reduced operational friction, and strengthened service reliability for new technologies.
- Developed design and strategy for launch of bulk video product offering at Comcast's Central Division, integrating solutions from Vecima, ATX, Harmonic, and CommScope to enhance service delivery.
- Developed cross-functional relationships responsible for product installation and implementation, improving collaboration between national video engineering, content acquisition, headend, government affairs and Comcast legal organizations.
- Collaborated and directed the Network Service desk on more efficient ways to reduce the MTTR for video impairments and outages.
- Partnered with Corporate engineering and product strategy teams to identify design improvements and operational enhancements, helping accelerate time-to-market and time-to-repair for products and services.
- Moved from managing video engineering and operations in the Greater Chicago Region to oversee all video services in the Central Division.
- Created the company’s first dedicated video over internet team (CLOUD) to ensure that focus on our then secondary video offering came with the best-in-class experience for our customers.
Video Engineer 3
COMCAST
Atlanta, Georgia
01.2010 - 01.2015
- Managed daily operations of the Headend for one of two primary locations in the Greater Chicago region, emphasizing the video platform.
- Completely rebuilt headend from a part analog, part digital architecture to a fully digital product.
- Advanced to engineer role, partnering with teammate to manage video services across Central Division, enhancing service delivery.
- Designed, planned, and executed the new video network while incorporating national and regional insights.
- Contributed to launching the first fully in-house encoded digital MPEG 2 SD source and executed the first MPEG 2 SD/HD launches within the Comcast footprint.
- Redesigned, implemented, and operated the video distribution model in collaboration with headends within the Central Division.
- This was exceptionally challenging due to all the variations from site to site. This later became the model that was implemented division wide.
- Collaborated with senior engineers to develop first CLOUD-based IP video solution in division, streamlining video delivery infrastructure.
- Launched first iteration of bulk video by Vecima, developing operational model for Network Service Desk to effectively manage and onboard new customers.
Headend technician
COMCAST
Atlanta, Georgia
01.2000 - 01.2010
Network repair/Installation supervisor
Optel
Naperville, IL
01.1996 - 01.2000
Network maintenance and MMDS cable installer/service
Preferred Entertainment
Countryside, IL
01.1993 - 01.1996
Gas Turbine Mechanic, Petty officer 2 (E-5)
United States Navy
01.1988 - 01.1993
Education
Gas Turbine Mechanical "A" And "C" - Mechanics
Untied States Navy
Mayport FL07-2001
Skills
- Technical Program Leadership
- Cross-Functional Engineering Collaboration
- Firmware Management
- Bug Tracking
- Data / Reporting Analysis
- Operational excellence
- Process creation and support
- Budget Management
- Customer Experience Optimization
- Field Support
- People leading
- Relationship Expert
- Long Range Planning
Websites
Timeline
Sr. Manger, Video Engineering
COMCAST
01.2021 - 01.2026
Manager of Video Engineering and Operations
COMCAST
01.2015 - 01.2021
Video Engineer 3
COMCAST
01.2010 - 01.2015
Headend technician
COMCAST
01.2000 - 01.2010
Network repair/Installation supervisor
Optel
01.1996 - 01.2000
Network maintenance and MMDS cable installer/service
Preferred Entertainment
01.1993 - 01.1996
Gas Turbine Mechanic, Petty officer 2 (E-5)
United States Navy
01.1988 - 01.1993
Gas Turbine Mechanical "A" And "C" - Mechanics
Untied States Navy