MARK WILLETT
Jacksonville,FL
Summary
Experienced Senior IT Project Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in project management, planning and deployment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Sr. Project Manager
Navitus Healthcare Solutions
01.2026 - Current
- Led cross-functional project delivery for healthcare initiatives, aligning scope, timelines, and stakeholder expectations.
- Managed project plans, risks, dependencies, and issues to maintain consistent execution across multiple workstreams.
- Coordinated communication among operations, business, and technical teams to resolve blockers and support decisions.
- Maintained schedules to meet key milestones at every project phase.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
IT Project Manager
GuideWell Source
07.2019 - 07.2025
- Spearheaded multi-phase rollout of an AI-powered prior authorization automation system, reducing provider workload by 80% and improving turnaround times.
- Directed end-to-end delivery of Medicare and CMS-regulated projects, ensuring alignment with program standards, HIPAA, and FISMA requirements.
- Led Agile ceremonies (daily stand-ups, retrospectives, sprint planning) across internal and vendor teams using Jira and Confluence to enhance tracking of velocity, progress, and blockers.
- Managed Agile ceremonies (daily stand-ups, retrospectives, sprint planning) across internal and vendor teams using Jira and Confluence to track velocity, progress, and blockers.
- Facilitated collaboration across business and technical units to sustain project momentum, address risks, and maintain clear documentation and reporting.
- Implemented process improvements that enhanced visibility, closed audit gaps, and streamlined reporting cycles for ISO and CMS audits.
- Implemented robust stakeholder communication strategies using Agile reports, dashboards, and KPIs to drive executive decision-making.
Adjunct Professor – IT Management & Project Leadership
Webster University
04.2007 - 04.2020
- Delivered graduate-level courses on Agile project management, change leadership, and IT procurement strategies, fostering advanced understanding among students.
- Guided professionals in applying structured PM frameworks in regulated industries, enhancing their project management capabilities.
- Developed course materials aligned with university curriculum and program learning outcomes. This included hands-on assignments and lab exercises for up to 12 students.
- Delivered engaging lectures for graduate students across classroom and online formats.
- Assessed student performance using assignments, exams, and participation to ensure academic progress.
Senior Manager – Provider Self-Service & Web Strategy
First Coast Service Options
01.2007 - 07.2019
- Led product strategy and delivery of CMS-aligned provider portals, serving 80,000+ users. Achieved top national ACSI satisfaction ranking.
- Directed Agile initiatives to enhance portal features for claims, eligibility, and appeals; increased provider self-service engagement by 13+ points.
- Managed CMS audit preparation and IT documentation, coordinating system upgrades including Okta MFA and SSO integrations on cloud platforms to enhance security.
- Oversaw $1.2M budget and third-party vendors to deliver secure, scalable web services meeting payer-provider needs.
- Provided monthly program status updates and dashboards to CMS and executive stakeholders, ensuring regulatory compliance and transparency.
Education
MBA - Business Technology
University of Phoenix
Jacksonville, FL06.2004
Bachelor of Arts - Journalism & Sociology
Humboldt State University
Arcata, CA1994
Skills
- Agile, Scrum, SAFe Frameworks
- Cloud Project Management
- Healthcare IT systems
- Project tracking tools
- Project planning
- Risk Management & Mitigation
- Stakeholder & Executive Communication
- Cross-Functional Team Leadership
- Multi-project management
- Client management
- Team management
- Team communication
- Problem-solving
- Agile practices
- Collaborative teamwork
Certification
Certified Scrum Master (CSM) – Scrum Alliance, Project Management Institute (PMI) Member – NE Florida Chapter, Proficient with PMP & PMI-ACP frameworks, Data Landscape of GenAI for Project Managers – PMI, Generative AI Overview for Project Managers PMI, Talking to AI: Prompt Engineering for Project Managers PMI
Timeline
Sr. Project Manager
Navitus Healthcare Solutions
01.2026 - Current
IT Project Manager
GuideWell Source
07.2019 - 07.2025
Adjunct Professor – IT Management & Project Leadership
Webster University
04.2007 - 04.2020
Senior Manager – Provider Self-Service & Web Strategy
First Coast Service Options
01.2007 - 07.2019
MBA - Business Technology
University of Phoenix
Bachelor of Arts - Journalism & Sociology
Humboldt State University