Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Mark Williams IV

Cape Coral,FL

Summary

I feel I am viewed as a detail-oriented team player with strong organizational skills, that as well possess the ability to handle multiple projects simultaneously with a high degree of accuracy. I think my relentlessness for a task is one of my favoring qualities. For the fact of if something is out of my realm of expertise, I self mandate myself to learn as much as possible of said thing and then complete the task accurately and effectively. Which will pay dividends down the road when I need that newly found information. This will be my first formal work experience outside of a school setting; however especially as I get older the more hands on learning I can give myself the more prosperous I become.

Overview

6
6
years of professional experience

Work History

Phone sales / customer service/

Honda of fort myers
05.2023 - 08.2023
  • My job consisted of me taking inbound and outbound calls on vehicles trying to get them to come in for appointments and ultimately buy the car
  • Due to me doing so well and having getting so many compliments on my customer service I was moved over to the service desk.


Customer service/tool rental/fulfillment

Home depot
12.2022 - 05.2023
  • I was first hired as a tool rental associate, My job consisted of creating rental contracts for the tools customers would want.
  • To then taking the responsibility of maintenance of the tools that came back as well as fix up the tools in anyway if anything was seen not to be working or needed to be tightened in some way


Workstudy

ucf
08.2021 - 05.2023
  • First Worked in the mail and packaging rooms, did things such as deliver packages to professor or jotting down information of items coming in
  • Then became the receptionist for the advising department for the engineering building.
  • Assisted in anyway possible with my employers who were advisors as well as any professor that came in needing something to be done.

Front End Associate

Lowes
11.2019 - 08.2022
  • First started as a cashier then I became a loader to on the early morning down stock crew
  • Have dealt with the warehouse and packaging side of Lowes as well
  • Finished working at the customer service desk
  • I was in the customer service role from 2020 till 2022
  • Always worked well with people and kept angry customers to a minimum.

Lobby associate / security(PM)

Diamond head beach resort and spa
06.2019 - 08.2019
  • During the day I would check people into their hotel rooms, other times helped as a bell hop and brought bags up to rooms as well.

Front end associate

publix
03.2018 - 08.2018
  • Sanitation of the building, cashiering, stocking all the heavy orders in the back.

Education

Civil engineering

FGCU
07.2025

Associates degree -

Florida Southwestern State College
06.2020

High School Diploma -

Ida Baker High School
06.2018

Skills

  • Customer Service
  • Goal Oriented
  • Self-Motivation
  • Team Collaboration
  • Stress Management
  • Attention to Detail
  • Computer Literacy
  • Problem Solving

Activities

I have volunteered at the local food bank(Harry Chapin) for a few summers, also spent some time volunteering at a food drive for  Halloween and Thanksgiving  most of my time is spent on working, doing homework. I played football for a majority of my life till my freshman year of college. Now training to get back to that way of life. As well as being around friends and family to remind myself who all this hard work is for. I know what it takes to be successful, I know what type of drive and passion one must possess.

Timeline

Phone sales / customer service/

Honda of fort myers
05.2023 - 08.2023

Customer service/tool rental/fulfillment

Home depot
12.2022 - 05.2023

Workstudy

ucf
08.2021 - 05.2023

Front End Associate

Lowes
11.2019 - 08.2022

Lobby associate / security(PM)

Diamond head beach resort and spa
06.2019 - 08.2019

Front end associate

publix
03.2018 - 08.2018

Civil engineering

FGCU

Associates degree -

Florida Southwestern State College

High School Diploma -

Ida Baker High School
Mark Williams IV