MARK WILLIS
Geneseo,NY
Summary
Over 30 years IT experience. Ability to adapt to new environments. Motivated drive to master new technology. Dedicated and reliable. Dynamic, results-oriented problem solver. Thrive in a team environment and work well with others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Micro Maintenance Tech
Monroe One BOCES
12.2017 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Field Technician
Printer Components
06.2017 - 12.2017
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Optimized resources by thoroughly evaluating site conditions prior to beginning any installation or repair work.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
Level 1 Representative
Unisys Technical Services
01.2016 - 06.2017
- Working at Unisys, I have been fortunate to support the American Red Cross
- I have been responsible for answering calls from Red Cross volunteers and employees who are in need of technical help
- The issues range from needing their network accounts reset in active directory to Microsoft Outlook profiles re-built
- I was also responsible for creating and routing tickets for issues ranging from access issues with blood related applications to blood facility outages
- I work each day with Active Directory, Microsoft Windows XP and 7, Mocrosoft Office 2007, 2010 and 365
- Microsoft Sharepoint, OneDrive, Network Drives, VPN (Cisco), plus more
Owner
Marks Computer Repair
01.2004 - 06.2017
- I created a company from my home to service PC's, Macs, Printers, Networking problems
- I offered a fast repair time, free house calls and honest service
- Utilizing the knowledge I have gained, I am able to repair most problems a client could have, while offering a discounted rate due to low overhead costs.
Lead Technician
NotebookTek
05.2012 - 09.2014
- While working at NotebookTek, I gained most of the skills and knowledge I have about diagnosing and repairing
- PC's, Macs and most other types of electronics
- I averaged roughly 20 to 25 repairs a day
- I specialized in the graphic repairs regarding a known NVidia flaw that resulted in the loss of video function on
- PC's
- I have a 95% success rate in repairing this problem
- I also gained vast knowledge in home and small office networking problems including setup, troubleshooting and repair of printers, workstations and connectivity.\
- Accomplishments: Troubleshooting and repair of 10,000+ Desktop PC's, laptops and Macs
Debt Collector
Coast Professional Inc
08.2010 - 04.2012
- I was responsible for the collections of federally defaulted student loans
- By using skip tracing tools and some social media, I was able to locate consumers who have defaulted on their student loans and offer arrangements to help get there loans back in good standing.
Education
Associates - Applied Science Computer Systems and Network Technologies
Genesee Community College
Batavia, NY05.2010
Computer Repair -
Genesee Community College
Batavia, NY05.2010
Skills
- Computer Builds, Upgrades, and Repair
- Windows Environments
- Troubleshooting Computer and Network Problems
- Microsoft Office Environments
- Network Hardware Installation
- UPS Battery Changes
- Equipment Set Up and Programming
- Software Troubleshooting
- Networking Hardware Software and Hardware Upgrades
- Certified In Lenovo and HP
- Printer Troubleshooting and Repair
- Boxlight and Recordex Repairs
- Flexible and Adaptable
Timeline
Micro Maintenance Tech
Monroe One BOCES
12.2017 - Current
Field Technician
Printer Components
06.2017 - 12.2017
Level 1 Representative
Unisys Technical Services
01.2016 - 06.2017
Lead Technician
NotebookTek
05.2012 - 09.2014
Debt Collector
Coast Professional Inc
08.2010 - 04.2012
Owner
Marks Computer Repair
01.2004 - 06.2017
Associates - Applied Science Computer Systems and Network Technologies
Genesee Community College
Computer Repair -
Genesee Community College
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